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Have you been able to resolve this attachment issue? If not what OS are you using and which email program?
This too started happening to me sometime in the last week or so. I am running Vista and using Chrome for a browser. I can forward emails with attachments, but can't attach new documents. I did install the "Attach" plug-in (drag & drop) thingy a long while back. It worked until recently. Now I can't attach anything. I can work around it by sending me the attachment via gmail, but this is clunky and inconvenient. I'd love a resolution!
I'm having the same problem using Windows 7 and the latest Firefox program. You can attach things by hitting "try again" and then "switch" but it's a major pain. This started happening to me a couple of weeks ago then everything was working as normal and then it started again.
TIA for getting this fixed.
Are using the new ATT/Yahoo mail?
You need to try and attach a document first. Then after you get the error saying "file(s) can't be sent" then click "try again" a new window will pop up apologizing giving you the option of "cancel" "retry & "switch". Click switch and then go back and attach. This has been working for me. MAJOR PIA and I really hope this is fixed soon.
Hope this helps.
I was using Try Again on the document icon and not in the control line above it. The one above does perform as you describe. And yes it is a **, but better than what I've been doing which required more work. And yes I'm using the new mail.
[word filter avoidance]
Same problem here. For the last couple or three days, clicking the Attach link at the bottom of the new message window and selecting a file returns a "file can't be sent" message (in red). If I then click "Try again", "Switch" and "Attach" at the top of the message window, I can successfully attach the file. It's been my experience that this glitch happens periodically. It doesn't work properly for a little while (a few days, maybe a week or so) and then all of the sudden it's back to working normally again. Since I know the work around, it's not that big of a problem for me. It's just an annoyance.
Hello and welcome to the forum, I hope this isn't a work around but I did find an article that explains an ATT.net mail attachment tool.
After you attach your file do you receive a message that you have successfully attached your files?
All of a sudden My Mac won't let me attach a file to my mail. As of 4-10-13 it just says error can't load file. it worked before yesterday. Tried it in classic mail also won't work.
This issue had been reported and is being worked on now, we apologize for any inconvenience that this issue has caused and will be resolved as soon as possible, thank you for your patience.
I have the same issue. Cannot attach files to emails. Goes in an infinite loop. Why install products when they have not been tested for such basic things?
To whom it may concern at AT&T:
It is a shame that in the revamped ATT web mail, one cannot attach any files to email. Any ides on how to fix this problem?
Switching Email to classic mode is another way to attach files, but you have to compose in classic mode as well.
Also, I found there is no <send> button visible after you attach the files. I double-click <attach> to get back to a window with a visible <send> button.
I also have been unable to attach files for a few weeks. I'm on a MacBook Pro using Safari 6.0.3. I tried to solve this via online chat with AT&T twice, but both times was cut off from them — one time they rebooted my U-verse and cut me off. I tried Classic mode but still can't attach in Safari. However, I can attach files in Chrome if I use Classic mode. This is unacceptable.
I am having the same problem I could attach a file to a outgoing email , a few weeks ago, when using " All-New-Mail" but now I can't. I found out that if I switched back to "Mail Classic" I could send email with a attachment. I would prefer to use "All-New-Mail"
I still can't attach an iPhoto pic to an ATT/Yahoo mail on Safari ... it says"invalid file type specified." Then when i go to the Apple Mail system it works beautifully.
It is difficult to leave the ATT system when it has worked so well for so many years... but, apparently I have no choice????
I've been unable to attach files to emails in the new at&t UI since first trying it last week. Same problem in IE and Firefox, although it plays out a little differently in each. My OS is Win XP. Attach capability is OK in the old UI.
I called at&t techconnect last night, not remembering that support is pay to play. The rep told me that at&t standard support wouldn't fix this because it's a browser setting problem. Standard support only attends to installation and password problems. To my mind, if it works in old UI but not in new UI, that's an at&t develpment and QA problem that should be attended by product support.
It's disappointing and negligent performance by at&t all around.
I agree. Personally, I'm sending this every time report a problem pops up:
Attaching files in the regular way has been broken for almost 2 months now. Since then you have had to try and attach a file, get an error, then hit “try again” then “switch” then it will work.
There is a whole thread here:
Maybe if we all send this multiple times a day they will finally fix it?
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