06-12-2013 7:52 AM
I just changed to the new ATT Webmail and I am having problems creating folders. It does not have the add-delete option now but offers me to select CTRL-Shift-E and when I do nothing happens.
I also lost my mail prior to April 7, 2013 both inbox and sent folders.
I was able to receive a new e-mail as I tested it.
06-12-2013 9:55 AM
Hello and welcome to the forum. When you hover over the (+) sign it shows [Ctrl,Shift,E] ignore that and just click the (+) sign, a pop up will appear and give you the option of creating a new folder.
06-26-2013 9:16 AM
I have tried the cntl+shift+E as well as clicking on the plus sign and neither of them work. Is there another way to create folders? I use this email for work and reallyneed it to be organized.
07-01-2013 8:17 PM
I also cannot create folders using CNTL/Shift/E or the '+' . I do not get a pop-up when I do either function. Need a resolution to this problem quickly.
07-02-2013 5:16 PM
There is a problem with the release that is being worked on. You can't create folders if you entered Yahoo Email via Internet Explorer. But if you open email using Google Chrome, you can create folders.
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!