Where is the Safe Sender List Found

Highlighted
Teacher

Where is the Safe Sender List Found

Over the past few months I have received emails (oddly) and snail mail correspondence from American Express stating that email directed to my email account has been "retunred". I called American Express and was told that there are five email addresses they use to send out notifications and presumably ATT has put a block on one or more of those addresses. I contacted ATT who was supposed to take care of the problem, but alas, it's happened again this month! Where is the "safe sender" list so I can add the five American Express email addresses and continue to receive their communications?

Message 1 of 3 (628 Views)
Community Manager

Re: Where is the Safe Sender List Found

Hello, jangroshan!

 

Thank you for your post. Are you still having problems receiving emails from American Express? If so, please send us a private message by clicking here so that we can investigate this for you. If you haven't done so already, make sure that your email settings aren't preventing delivery of these emails.

 

If you could include your name, email address, phone number, and the best time to reach you when you send us a private message, that would be very helpful. You can expect a reply within two business days, so keep an eye on the little blue envelope icon at the top right corner of your screen.

 

Thanks!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3 (595 Views)
Tutor

Re: Where is the Safe Sender List Found

Hello, I am having similar issues with email being sent from www.mail-net.net or www.benefitsbydesign.com.  The IP assocaited with those domains is 192.163.226.28.  Are you able to help?

Message 3 of 3 (303 Views)
Share this topic
Announcements

Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!

Service acting up? Click here to troubleshoot now!

Additional Support