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Posted Apr 25, 2014
11:47:44 AM
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Very Unhappy!!!!

I have had the same phone number for 5 years now, and today I learned through someone who was trying to contact me that, my number was disconnected. Not because of non-payment or anything like that, but becasue a government assistance program customer was given my current number (Global Connections). I am I not important to ATT anymore? Have I not paid for my services? It just doesn't sit right. I have to now change everything!!! Business cards, all my contacts have to be notified, family, friends, my job, insurance, the list goes on and on. Who Does This? Could ATT have not given this person another number? I just makes no sense to me. I am sooo disgusted with ATT right now!!!!!Smiley Frustrated

I have had the same phone number for 5 years now, and today I learned through someone who was trying to contact me that, my number was disconnected. Not because of non-payment or anything like that, but becasue a government assistance program customer was given my current number (Global Connections). I am I not important to ATT anymore? Have I not paid for my services? It just doesn't sit right. I have to now change everything!!! Business cards, all my contacts have to be notified, family, friends, my job, insurance, the list goes on and on. Who Does This? Could ATT have not given this person another number? I just makes no sense to me. I am sooo disgusted with ATT right now!!!!!Smiley Frustrated

Very Unhappy!!!!

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Apr 25, 2014 2:11:44 PM
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Hello @1rachelkwilliams Welcome to the Forums!

 

I'm sorry about the issue you're experiencing. You're right, it doesn't make sense and I've never heard of anything like this happening. Our team can definitely look into this situation and help with whatever possible. Please send us a private message by clicking here with your name, phone number, account number and the best time you can be reached.

 

Please let me know if you have any questions.

 

Thank you,

Dmitriy


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello @1rachelkwilliams Welcome to the Forums!

 

I'm sorry about the issue you're experiencing. You're right, it doesn't make sense and I've never heard of anything like this happening. Our team can definitely look into this situation and help with whatever possible. Please send us a private message by clicking here with your name, phone number, account number and the best time you can be reached.

 

Please let me know if you have any questions.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Very Unhappy!!!!

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Apr 26, 2014 7:47:51 PM
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Edited by Phil-101 on Apr 26, 2014 at 9:01:31 PM

Thank you for responding to my comments on the forum. The name on my account is Rachel ***, the account number is *** the number associated with the account is *** which is the number in question . The best time to reach me is between 9:00am to 2:00pm Monday-Friday at ****.

 

[edited for privacy- please do not post personal information]

Thank you for responding to my comments on the forum. The name on my account is Rachel ***, the account number is *** the number associated with the account is *** which is the number in question . The best time to reach me is between 9:00am to 2:00pm Monday-Friday at ****.

 

[edited for privacy- please do not post personal information]

Re: Very Unhappy!!!!

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