Technician to replace internet modem never showed up!


Technician to replace internet modem never showed up!

I was told on Wednesday, April 16, 2014, that AT&T would send a technician to replace my internet modem today Monday, April 21.  He never showed up!  Instead I got a recorded message that I would have to wait until tomorrow.  Who knows if I get another recorded message postponing me another day!  This is frustrating because I waited all day and did not get message until after 6 p.m.  I have appointments that I postponed for tomorrow and don't know if I'll be here or not.  I'm lucky I can post this now, because my internet has been fluctuating and sometimes works.  By the way, I have been an AT&T customer for over 35 years and this is the service I get now!

Message 1 of 3
Community Manager

Re: Technician to replace internet modem never showed up!

Hello @craftyrose777 


Has your issue been resolved? Please let me know if you still need help and we'll be happy to assist.


Thank you,


Rethink Possible

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3

Re: Technician to replace internet modem never showed up!

Just go to best buy or on the internet and get yourself a modem/router type instead of the garbage routers that AT&T sells. Get a Netgear, Linksys or Asus.

Message 3 of 3
You must type a description before you click preview or reply.
Share this topic

Welcome to the internet boards! Did you know the AT&T Community forums has the answers you need to solve most service woes? Check out our How To Forum article. You will learn how to find your answer!

Service acting up? Click here to troubleshoot now!

For DSL related issues. We highly recommend chatting with our teams to address this as quickly as possible.

Additional Support