06-08-2013 6:49 PM
I am getting the following message when I send a e-mail:
An error occurred while sending mail. The mail server responded: Transaction failed : Cannot send message due to possible abuse; please visit http://postmaster.yahoo.com/abuse_smtp.html for more information. Please check the message and try again.
I did a online chat with ATT and got no where. I have been using ATT mail for years and Thunderbird for several years. Does anyone have any ideas?
06-08-2013 11:06 PM
I've had the same problem. I went here: http://www.att.com/esupport/article.jsp?sid=KB4017
and got some other settings but it has not solved my problem. Earlier I found another page (sorry but I can't locate it now) that listed all the port settings for inbound and outbound mail. I followed that according to how my email ends (Bellsouth) but it has not solved the problem.
I believe this situation is due to ATT'a new 'version' of web mail. I am certainly not a fan.
Good luck. Maybe some others will have some solutions tomorrow. I have been researching both ATT and Thunderbird sites all day trying to find a solution. So far, nothing has worked.
06-08-2013 11:38 PM - edited 06-08-2013 11:40 PM
These settings work with Outlook Express, but the settings fail with Thunderbird
pop.att.yahoo.com port 995 and SSL
smtp.att.yahoo.com port 465 and SSL
The same thing happened last year and the problem was the Yahoo SMTP server spam filter.
06-09-2013 12:11 AM
On Thunderbird go to Tools, Account Settings, and blank out your Reply-to Address
06-08-2013 10:53 PM
I've spent all day trying to research this problem. I have used Thunderbird with ATT for over 4 years now and it worked fine until 6-8-2013. I can receive messages in Thunderbird but I cannot send OUT. I also have Apple Mail and it was working okay until later in the day. I changed the POP3 and SMTP settings for that and it works.
But Thunderbird is my favorite client and I have over 100 folders already set up. I can send out through Apple Mail, and also web ATT mail and it gets delivered into Thunderbird, as it should. But I still cannot send any messages out via Thunderbird.
I get a variety of error messages: "Transaction failed: cannot send message due to possible abuse; please visit http://postmaster.yahoo.com/abuse_smtp.html for more info." (the link noted only gives me info on OUTLOOK, and not Thunderbird.)
I have also gotten this error: "Message could not be sent becasue the connection to SMTP server outbound.att.net was lost in the middle of the transaction. Try again." When I try again, I get the message I first listed.
It is a vicious circle of confusion. I have found the inbound and outbound settings and also the port settings and have adjusted everything. It will not send out messages. I also read at the bottom of one ATT page that the older settings (smtp.att.yahoo.com) will STILL work. Well, they are NOT working, otherwise I would still have been able to send out mail.
I've been to Thunderbird's site too and it looks like they DO support the POP3 protocol now. So what is the problem? I have double checked all these settings over and over again. I even downloaded the silly ATT 'set up mail' app, as well as the troubleshooting app. And still they both confirm that my settings are CORRECT! So what gives, ATT?
If anyone has tried anything else please let me know. Is there a different port to use for outbound mail????? Other than the 465 listed on their 'help' pages? If anyone can help please, PLEASE respond.
If I cannot use Thunderbird then I would just as soon cancel my ATT account and that includes the landline phone my mother uses, plus of course my own internet access. I can get my mother a cell phone that is cheaper than ATT and I can also find a better internet provider. (just in case any ATT customer service reps are reading this, but I highly doubt it)
Thanks for any help!!!!
(fed up in Tennessee)
06-09-2013 1:07 PM - edited 06-09-2013 1:09 PM
I just registered for this community after reading this thread. I did as this poster suggested and my email is now working! Hope it stays that way! What a horrible waste of time. Thanks ATT!!
Note: Took out the reply to: in the mail settings in case you don't see that in previous post
06-09-2013 1:58 PM
If you do not blank out your Reply-to Address, this specification, within Thunderbird (Tools - Account Settings), will also work:
06-10-2013 12:46 PM
Problem has been resolved. After spending 3 hours with AT&T and getting nowhere, I found your message and the answer. If you haven't seen the response, change your "reply to" message in accounts to include your name! Or you can leave that portion blank.
06-10-2013 1:37 PM
I have been dealing with this since yesterday. I called support to be told I could buy support for $15 a month or pay for a tech for $49. I was at the point of making a new email account with another service.
Thanks for finding a solution to this huge mess. I'm certain it is because of the email upgrade. I could send mail online or from my phone and my iPad so I knew I wasn't listed as an abuser.
06-10-2013 3:23 PM
I now have another problem. I get repeated emails that I've already received. So far I have probably deleted 800 or 900 repeated emails.
If anyone has a fix for this I would appreciate it. I'm really about ready to go make an email address somewhere else.
06-10-2013 3:38 PM
It is not the reply to address that is causing the problem. It is an alias email address. If your att email is email@example.com and you have another email address that forwards the email to firstname.lastname@example.org such as email@example.com, it is the alias email address that att objects to. If you change the reply to email address to an att email address for your account, it works fine.
I thought when you register the names of your alias accounts during the yahoo/att email options setup, that was supposed to have solved the issue. Apparently it does not.
06-10-2013 3:47 PM
DARN I wish that was the problem, but I don't have any aliases. I just like to use Thunderbird to read my email and sort it into folders if I wish.
This is maddening.
Thanks for the reply though.
06-10-2013 4:52 PM
Make sure you enclose your Reply-to Address within an opening less-than sign and closing greater-than sign <firstname.lastname@example.org> and then follow that by your text-name which does not have to be quoted.
The mail will be sent if you don't use the paired <> followed by your text-name, but the Reply-To field will be blank in the receipients email.
06-13-2013 12:19 PM
This caused another problem. People can not reply to your emails!!! Under account settings, remove your name. You can have it in reply to or you can leave that area plank. I think this resolves all of the problems.
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