Remote access to parents' computer on AT&T internet
I'm not sure if this is the right forum in which to post this, so feel free to direct me to the correct one.
I need to be able to remotely login to my parents' laptop from my location in Austin, TX in order to manage their Windows, Antivirus updates, etc. I have set them up to allow remote access to their machine, but I don't know how to get to it. I have tried using the IP address that is displayed when I run IPConfig, but it appears to be an internal network IP (10.10. something) and I can't get to it. I am familiar with Remote Desktop and use it regularly in my job, but I am not a network guy. Also, my parents live a 7 1/2 hour drive from me, so popping over to take a look at their laptop is a bit difficult. Any help is greatly appreciated.
Re: Remote access to parents' computer on AT&T internet
You'll want to set up port forwarding for port 3389 to the computer you would like to connect to remotely. This is the port used for Remote Desktop Connection on Winodws.
Some routers require you to have a Static IP on your local network to forward ports reliably. To get your remote IP address (not the one you get from ipconfig) you can use a utility like whatismyip.com or alternatively you could just ask google.