09-15-2013 12:21 PM
My prodigy.net email account now gives me this message when I try to log in:
Your account is inactive. You will not be able to reset the password with your account in this status.(SFPWD43)
The AT&T website provides no information on how to remove the email account from 'inactive' status. The password cannot be reset in this condition. This is all *very* frustrating.
Any assistance would be appreciated.
11-20-2013 6:27 AM
I am having the same issue. The difference being that it was my father who had a prodigy.net email account and my attempts with Customer Service have proven fruitless. I have made several attempts to access his email (he passed away in March) because I am executor and need access to handle his affairs and administer the Estate. I have been given numerous phone numbers or transferred (told numerous times they could not help because it was a free email account) and given a number to call at yahoo.com (phone number not supported and it disconnected me). All I am asking for is the phone number of someone who can help and have been met with resistance every time.
If there is anyone who can provide information what will help me resolve this issue, I will be grateful!
I would be more frustrated, but the incompetence demonstrated by AT&T Customer Service has reached a comical level.
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!