Ask a question
Search in Internet Forums

Internet Forum

Reply
Posted Nov 12, 2013
11:02:31 AM
View profile
Problems deleting some emails

I'm using my email account via the web, not any third party tool.  It has been working fine. Yesterday I was trying to delete some old emails and some would not be deleted.  No error message, just nothing happened.  Note, these were older emails (2010/2011), recent emails have no problem deleting.

 

And I tried everything, marking them and hitting delete key, marking and using the delete button, moving to trash. Nothing worked. 

 

When I tried to launch those problem emails, then I received the following error message, "There appears to be a problem loading the email"

 

Any suggestions?

I'm using my email account via the web, not any third party tool.  It has been working fine. Yesterday I was trying to delete some old emails and some would not be deleted.  No error message, just nothing happened.  Note, these were older emails (2010/2011), recent emails have no problem deleting.

 

And I tried everything, marking them and hitting delete key, marking and using the delete button, moving to trash. Nothing worked. 

 

When I tried to launch those problem emails, then I received the following error message, "There appears to be a problem loading the email"

 

Any suggestions?

Problems deleting some emails

325 views
7 replies
(0) Me too
(0) Me too
Reply
View all replies
(7)
0
(0)
  • Rate this reply
View profile
Nov 14, 2013 12:44:55 PM
0
(0)
Tutor

Does anyone from AT&T even bother to read these issues???

Does anyone from AT&T even bother to read these issues???

Re: Problems deleting some emails

2 of 8 (301 Views)
0
(0)
  • Rate this reply
View profile
Nov 14, 2013 1:45:41 PM
0
(0)
Community Manager

Hello amstutz,

 

Sorry for a late response, these forums are designed to be a peer-to-peer community, but we're around to help when we can. What web browser are you using? Have you tried clearing your cache and cookies? Do you have another web browser you can try?

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello amstutz,

 

Sorry for a late response, these forums are designed to be a peer-to-peer community, but we're around to help when we can. What web browser are you using? Have you tried clearing your cache and cookies? Do you have another web browser you can try?

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Problems deleting some emails

3 of 8 (294 Views)
0
(0)
  • Rate this reply
View profile
Nov 15, 2013 6:50:58 AM
0
(0)
Tutor

I'm using IE v11.  Everything had been working fine, this has come out of the blue.

 

Yes, I've cleared cookies/cache.  Nothing changed with regard to the issue.

 

A wrinkle I didn't notice originally -- some really old emails previously deleted seem to have returned to the inbox....

 

How can a reach some "real" technical support if this isn't it?

I'm using IE v11.  Everything had been working fine, this has come out of the blue.

 

Yes, I've cleared cookies/cache.  Nothing changed with regard to the issue.

 

A wrinkle I didn't notice originally -- some really old emails previously deleted seem to have returned to the inbox....

 

How can a reach some "real" technical support if this isn't it?

Re: Problems deleting some emails

4 of 8 (283 Views)
0
(0)
  • Rate this reply
View profile
Nov 19, 2013 3:15:19 PM
0
(0)
Tutor

How can I get some real tech support if this isn't it???

How can I get some real tech support if this isn't it???

Re: Problems deleting some emails

5 of 8 (267 Views)
0
(0)
  • Rate this reply
View profile
Dec 8, 2013 5:34:40 PM
0
(0)
Tutor

I, too, have not been able to delete any of my email. Have you fixed your problem? If you have, please let me know what you did. Thanks!

I, too, have not been able to delete any of my email. Have you fixed your problem? If you have, please let me know what you did. Thanks!

Re: Problems deleting some emails

6 of 8 (209 Views)
0
(0)
  • Rate this reply
View profile
Dec 19, 2013 12:58:25 PM
0
(0)
Contributor

email slowed to a crawl and can no longer delete since I loaded EI v11.  Any solution?

 

email slowed to a crawl and can no longer delete since I loaded EI v11.  Any solution?

 

Re: Problems deleting some emails

7 of 8 (179 Views)
0
(0)
  • Rate this reply
View profile
Dec 24, 2013 8:29:02 AM
0
(0)
Community Manager

Hello everyone,

 

For additional support and troubleshooting, please send a private message to our Social Media Care team by clicking here. You might also want to contact Yahoo, an email host and operator, for help.

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello everyone,

 

For additional support and troubleshooting, please send a private message to our Social Media Care team by clicking here. You might also want to contact Yahoo, an email host and operator, for help.

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Problems deleting some emails

8 of 8 (150 Views)
Share this post
Share this post