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    Posted Jul 11, 2013
    5:27:44 PM
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    Pace 4111n random resets to Factory defaults as a new customer

    Hi All,

    I have a Pace 4111n that randomly resets to Factory defaults and I have to login as a new customer would

    and setup the modem again with actt #, username, password, etc.....

     

    When it decides to do it you it may do it once that day or 2 or 3 times, then it might go good for a week.

     

    When I need it, and bring up the internet it redirects me to AT&T customer login.

     

    Anyone have any ideals or suggestions on what I can check in this modem?

     

    It is a

    Manufacturer Pace Plc Model 4111N-031

    Serial Number 46111E010089

    Hardware Version 2701-000841-003

    Software Version 9.5.1.34.0

     

    It's been doing this for about 4 months now.

     

    Do I need to update the firmware?

     

    If so, how do I do it? there is nothing to do that in gateway software interface.

     

    Thank you

                       

    Pace 4111n random resets to Factory defaults as a new customer

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    Jul 12, 2013 8:57:19 AM
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    Administrator

    Wow spankie1955, you're having some difficulties for sure! Send us a private message here with your full name, account number, contact information and the best time you can be reached. Within the next 24-48 business hours, one of our awesome managers will contact you to troubleshoot your equipment. I hope we can help! 


    Rethink Possible

    For account specific help, please send a private message to ATTCustomerCare

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    Jul 12, 2013 12:02:52 PM
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    Thank you ATTJulieCS I sent you a pm

    Re: Pace 4111n random resets to Factory defaults as a new customer

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    Jul 12, 2013 1:58:42 PM
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    Community Support

    Hi spankie1955,

     

    We received your private message and one of our managers will be reaching out to you shortly.

     

    Thanks!

     

    Nicole K.

    AT&T Customer Care

    Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

    Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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    Re: Pace 4111n random resets to Factory defaults as a new customer

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