Pace 4111n random resets to Factory defaults as a new customer

Contributor

Pace 4111n random resets to Factory defaults as a new customer

Hi All,

I have a Pace 4111n that randomly resets to Factory defaults and I have to login as a new customer would

and setup the modem again with actt #, username, password, etc.....

 

When it decides to do it you it may do it once that day or 2 or 3 times, then it might go good for a week.

 

When I need it, and bring up the internet it redirects me to AT&T customer login.

 

Anyone have any ideals or suggestions on what I can check in this modem?

 

It is a

Manufacturer Pace Plc Model 4111N-031

Serial Number 46111E010089

Hardware Version 2701-000841-003

Software Version 9.5.1.34.0

 

It's been doing this for about 4 months now.

 

Do I need to update the firmware?

 

If so, how do I do it? there is nothing to do that in gateway software interface.

 

Thank you

                   

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Community Support

Re: Pace 4111n random resets to Factory defaults as a new customer

Wow spankie1955, you're having some difficulties for sure! Send us a private message here with your full name, account number, contact information and the best time you can be reached. Within the next 24-48 business hours, one of our awesome managers will contact you to troubleshoot your equipment. I hope we can help! 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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Contributor

Re: Pace 4111n random resets to Factory defaults as a new customer

Thank you ATTJulieCS I sent you a pm
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Community Support

Re: Pace 4111n random resets to Factory defaults as a new customer

Hi spankie1955,

 

We received your private message and one of our managers will be reaching out to you shortly.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button. We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

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