Last week my Yahoo email got locked and it prompts me to change password which redirects me to an AT&T site. I tried loggin in with my 2 previous att.net email IDs and change password but yahoo email did not work (still redirects me to change password). I called AT&T customer support multiple times and per instructions of one of the support agent deleted the 2 working att.net email accounts to see if Yahoo email got unmerged. It did not help. I spoke to another DSL support rep today and she told me that in her systems she can she my Yahoo id is active but NOT linked to any At&t email sub accounts. It is clearly a data/system error but she had no clue who can help me. I have spent countless hours last week trying to resolve this issue but no success. I have 15 years of email history in this account and all of a sudden it looks like I will no longer be able to access it as both Yahoo and AT&T have no clue as to what to do in this case. Any help is appreciated.
My issue was resolved by the AT&T escalation team. Appreciate the effort they put to resolve this. They found that my Yahoo email was linked to an old suspended At&T email account. They unlinked the two and then I was able to login thru Yahoo site.