Not honoring special rate I was given and bill is higher than told
I switched from Comcast to AT&T internet because I was so sick of the problems with Comcast. Who knew that AT&T was worse! Besides how long it took to get the DSL installed (U-Verse not available at my address at the time), when the internet was connected the speed was really slow so I called technical support because I thought something was wrong. They talked me into upgrading to the higher speed internet and told me they had a program that was offered in my area and I qualified and it would be $19.99 per month for 12 months. At this time I still had not disconnected my Comcast internet. The tech upgraded me immediately and the speed was good. I got my first bill and it was $23 and change. No problem. My next bill was over $58. I called and was hung up on. (big problem I have found). I called again and talked to a woman who said she would fix it and then I had to talk to a manager and her manager Chris would call me back and could approve it. NO CALL! I called a few days later when I saw no changes on my account online (and took auto pay off the account!). I was hung up on again after stating the problem.
I decided to try the online chat. On March 25th I chatted with Rocky and he assured me all would be taken care of and over charges would be waived and I would start seeing the promotional amount. Yesterday (4/1/14) I checked my bill and it was the same. I called and talked to a woman and finally asked to speak to a supervisor. The supervisor informed me that the only way I could get that rate was if I also had a home phone line. I indicated that is not what the person who offered me the deal said and I wanted the rate I was quoted. She said she would give it to me if I got a home phone line! ARGH. I asked to speak to her manager and then she hung up on me!
I called back this morning and spent 10 minutes explaining the situation and spoke with Sander who assured me he would fix it and then..I was disconnected.
I give up! I am now researching other alternatives for internet in my area with going back to Comcast being one of them. AT&T has been the worst experience with a company that I have ever had. I will be filing papers with the BBB and our state based on their business practices!
Re: Not honoring special rate I was given and bill is higher than told
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