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Posted Nov 18, 2012
2:56:06 PM
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Not a happy customer.

I just was switched over to Uverse internet on Friday.. and am already getting the NAD - 2902 issue with the Motorola Modem.  I had issues with my DSL for months, and then it was finally resolved and I had decent internet for about a year or two.  Now with the change to Uverse i fear I am goign to be having issues like I did with DSL.  From all the other issues that people have been mentioning.  Is there any way to not get the 2902 error and get a decent connection. 

 

 

I just was switched over to Uverse internet on Friday.. and am already getting the NAD - 2902 issue with the Motorola Modem.  I had issues with my DSL for months, and then it was finally resolved and I had decent internet for about a year or two.  Now with the change to Uverse i fear I am goign to be having issues like I did with DSL.  From all the other issues that people have been mentioning.  Is there any way to not get the 2902 error and get a decent connection. 

 

 

Not a happy customer.

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Nov 21, 2012 3:56:59 PM
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ACE - Expert

Send a PM to AT&T Customer Care.  Someone will be in touch with you soon regarding this issue.

http://forums.wireless.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send a PM to AT&T Customer Care.  Someone will be in touch with you soon regarding this issue.

http://forums.wireless.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Not a happy customer.

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Nov 23, 2012 12:41:46 PM
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Community Support

Vector74, I have revceived your private message.  Please send me your account information and I will be happy to help resolve your internet issues.  Thanks -Ray, AT&T Social Media Manager

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Vector74, I have revceived your private message.  Please send me your account information and I will be happy to help resolve your internet issues.  Thanks -Ray, AT&T Social Media Manager

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Re: Not a happy customer.

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Nov 23, 2012 7:14:11 PM
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Edited by Phil-101 on Nov 23, 2012 at 9:36:34 PM

my home phone is [edited for privacy – please do not post personal information]

What else do you need?

 

Thanks

Brian

my home phone is [edited for privacy – please do not post personal information]

What else do you need?

 

Thanks

Brian

Re: Not a happy customer.

[ Edited ]
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Aug 22, 2013 10:01:32 AM
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My husband and I are not happy at all with ATT where do I start, we moved back to the south,had uverse out West husband did not like the red zone he perfers Direct TV. Trying to set up service in a up and coming area was a challenge. The AT&T rep said we could only get a hot spot in our area $80 for 10gbs and more if you go over your allowed. this was over an hour on the phone. Had trouble with delivery and setup  then dare we try to set up for a land line another countless hours on the phone and couple of weeks for a tech to come out. He was very nice and informative he said we could get dsl out here and to call them He even looked at our computer for us too. Well we did and more hours on the phone and the lady said try back in two days. Once again more hours and more automated prompts WHICH I HATE!!!!!!! (I need a real person to talk to not a machine). we called and tried to tell us no it is not available but it was we got 6 instead of 3 and the connection was jumpy so the nice guy who put in land line said try 3. we did and then my husband said switch back because we have trouble with using more than one device. I was always having connection loss on my laptop. Once again more hours and propmpts twice to be told there are no ports. I said wait we had 6 before and she said not available. Well having trouble with my email locked out called today another hour and switching to another person because they said it was connected to our old uverse acct. I was switched over and the guy had to talk another specialist and what do you know I was disconnected. Do you think they called me back because they had my number oh H no I hav to say glad nobody was in my house because you could here me scream from the street. I know this is very long but not good company or service no one will help they just make their money and move on to the next poor customer. I need to find another company any ideas for land line internet service?

My husband and I are not happy at all with ATT where do I start, we moved back to the south,had uverse out West husband did not like the red zone he perfers Direct TV. Trying to set up service in a up and coming area was a challenge. The AT&T rep said we could only get a hot spot in our area $80 for 10gbs and more if you go over your allowed. this was over an hour on the phone. Had trouble with delivery and setup  then dare we try to set up for a land line another countless hours on the phone and couple of weeks for a tech to come out. He was very nice and informative he said we could get dsl out here and to call them He even looked at our computer for us too. Well we did and more hours on the phone and the lady said try back in two days. Once again more hours and more automated prompts WHICH I HATE!!!!!!! (I need a real person to talk to not a machine). we called and tried to tell us no it is not available but it was we got 6 instead of 3 and the connection was jumpy so the nice guy who put in land line said try 3. we did and then my husband said switch back because we have trouble with using more than one device. I was always having connection loss on my laptop. Once again more hours and propmpts twice to be told there are no ports. I said wait we had 6 before and she said not available. Well having trouble with my email locked out called today another hour and switching to another person because they said it was connected to our old uverse acct. I was switched over and the guy had to talk another specialist and what do you know I was disconnected. Do you think they called me back because they had my number oh H no I hav to say glad nobody was in my house because you could here me scream from the street. I know this is very long but not good company or service no one will help they just make their money and move on to the next poor customer. I need to find another company any ideas for land line internet service?

Re: Not a happy customer.

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Aug 23, 2013 3:29:00 AM
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Edited by Taylarie on Aug 23, 2013 at 5:27:01 AM

Read my post 'Uverse Internet Issues' just now,by intrance454 ..... Same {word filter evasion}here !

Read my post 'Uverse Internet Issues' just now,by intrance454 ..... Same {word filter evasion}here !

Re: Not a happy customer.

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Aug 23, 2013 3:30:14 AM
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WHATEVER !
WHATEVER !

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Aug 23, 2013 3:31:39 AM
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Yup.Really sucks ! IP Fiagnostics screen EVERYDAY .
Yup.Really sucks ! IP Fiagnostics screen EVERYDAY .

Re: Not a happy customer.

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Aug 23, 2013 3:32:13 AM
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Diagnostics ,I meant.
Diagnostics ,I meant.

Re: Not a happy customer.

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Aug 23, 2013 4:05:24 AM
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ACE - Master

intrance454 wrote:
Diagnostics ,I meant.

You can return to your original post and use the edit button under "Post Options" in the upper right hand corner of the posting window.


intrance454 wrote:
Diagnostics ,I meant.

You can return to your original post and use the edit button under "Post Options" in the upper right hand corner of the posting window.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Not a happy customer.

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