I recently purchased a new laptop and am having difficulties connecting to my gateway router. It can see the wifi, but can't connect to it. I have other laptops, tablets, smart phones that connect just fine. The first variable I come up with is the new laptop is running Windows 8? I took the laptop over to the neighbors, and it found and connected to their wifi instantly, so I don't think it's an issue with the wireless card.
Any ideas on what I can do? The only thing I can think of, and I'm not a techie by any means, would be to check to see if there's any firmware update for the gateway.
I'm sorry to hear you're having trouble connecting to your gateway router. If you don't mind, go ahead and send us a private message by clicking here so we can look into this and determine if there are any compatibility issues with that particular laptop.
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