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Posted Feb 22, 2014
5:02:39 PM
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Need help cancelling sub accounts of an already cancelled primary account for sbcglobal.net

Last summer, my husband's email account (and primary account) w/sbcglobal.net was hacked. He couldn't get his account reset and called both Yahoo (who referred him to AT&T) and AT&T (who referred him back to Yahoo). After many frustrating calls, he last spoke to an AT&T rep who told him his account was locked and would cancel automatically within 180 days. We both thought all the sub accounts (which are all mine) would cancel as well but they have not and it's been about 9 months. We would like to cancel all the sub accounts associated with this cancelled primary account & need help. Please advise the simplest solution so we don't have to go through calling many times again. Thank you in advance.

Last summer, my husband's email account (and primary account) w/sbcglobal.net was hacked. He couldn't get his account reset and called both Yahoo (who referred him to AT&T) and AT&T (who referred him back to Yahoo). After many frustrating calls, he last spoke to an AT&T rep who told him his account was locked and would cancel automatically within 180 days. We both thought all the sub accounts (which are all mine) would cancel as well but they have not and it's been about 9 months. We would like to cancel all the sub accounts associated with this cancelled primary account & need help. Please advise the simplest solution so we don't have to go through calling many times again. Thank you in advance.

Need help cancelling sub accounts of an already cancelled primary account for sbcglobal.net

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Feb 25, 2014 8:41:45 AM
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Hello @hdb31 

 

We can help you with that. Please send us a private message by clicking here, please include your name, phone number and the best time you can be reached.

 

Thank you,

Dmitriy


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Hello @hdb31 

 

We can help you with that. Please send us a private message by clicking here, please include your name, phone number and the best time you can be reached.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Need help cancelling sub accounts of an already cancelled primary account for sbcglobal.net

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Feb 25, 2014 7:50:24 PM
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Thank you, Dmitriy. I have sent the information within the private message link. I appreciate your help.
Thank you, Dmitriy. I have sent the information within the private message link. I appreciate your help.

Re: Need help cancelling sub accounts of an already cancelled primary account for sbcglobal.net

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Feb 26, 2014 2:23:24 PM
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Hi hdb31,

 

We have received your message and look forward to working with you to resolve this issue.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi hdb31,

 

We have received your message and look forward to working with you to resolve this issue.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Need help cancelling sub accounts of an already cancelled primary account for sbcglobal.net

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Feb 27, 2014 6:07:45 PM
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Thanks again for all your help!
Thanks again for all your help!

Re: Need help cancelling sub accounts of an already cancelled primary account for sbcglobal.net

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