Motorola 3360 Daily Login Issue - Please help

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Motorola 3360 Daily Login Issue - Please help

Hello,

I've had ATT DSL for around 6 months now. In the first few months I had this service, I had my modem (Motorola 3360) bridged with a Linksys WRTG router and all worked fine. About a month ago, my power company shut off our power in the community for a few hours and since then I have had nothing working correctly.

I now have the router out of the picture and am only dealing with the motorola 3360 modem. The problem that I face is this:

Everyday that I come home from work my DSL connection redirects me to my modem's login page for my ATT email/password and then I am sent ( on successful login ) to my modem access code page and am prompted for that code. After I give these two things my internet works fine for the entirety that I use it. - I never get dropped while I am using the connection. 

But, come tomorrow - it will prompt me for my login/modem access code again in able to use my connection. It was also do this when I restart my modem for any reason. This causes me to NOT be able to put my modem into bridged mode for a router because it will immediately afterwards request a username/pass and access code (only one of which my router can provide).


I'm at a loss. I've called ATT reps multiple times and they have no idea. I really don't want to go the repair tech route but I'm guessing that may be my only option. 

 

Things I have tried-

  1. Replaced the Motroloa 3360 modem with a brand new Motorola 3360 modem.
  2. Replaced the cat-5 cable.
  3. Replace the phone line connection.
  4. I have 0 filters on my connection.
  5. Resetting the modem to factory defaults and reconfiguring it with my ATT connection.
  6. Replacing the power cord.
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Community Manager

Re: Motorola 3360 Daily Login Issue - Please help

Hello dalbrecht14

 

I'm sorry for the issue with your service. I know how annoying network problems can get and we want to help. Please send us a private message by clicking here, one of our social media care specialists will reach out to you to help troubleshoot or make a tech appointment if needed. Please include your name, phone number and the best time you can be reached.

 

Let me know if you have any questions.

 

Thank you,

Dmitriy


Rethink Possible


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