Helpful Links

Minor Children's email accounts


Minor Children's email accounts

I have been trying to unlock my child's email account for a few weeks now. We have old email accounts and now we have to use yahoo to access them. I have done what yahoo has asked of me and still am unable to access the email. Now I am learning that I have to do something here. This process is very hard and all I want to do is unlock his accout so that he can get to his stuff. Can someone please HELP ME!!!

Message 1 of 2
Community Support

Re: Minor Children's email accounts

Hi lilkajunmomma,


We received your private message. To enable your child's email address please visit and log in with the primary email address for the account. Once you are logged in, you will see the option to "manage sub accounts." When you are viewing the sub accounts, you will see the option to enable your child's email address again.


Nicole K.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please send us a private message.
Follow us on: Twitter @ATTCares and @DIRECTVService
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2
Share this topic

Yahoo and AT&T email accounts unmerging – Things To Know

Service acting up? Click here to troubleshoot now!

For DSL related issues, we are here to chat!

Additional Support