01-22-2013 1:44 PM
I have had my free att&t email for over 10 years. I tried to long in the other day with same password I have been using for years. The sais that the password is not correct. I tried to reset my password and it would not let me. They said the answer to my security questions were incorrect. I'm unable to request a temporary password and I am at a lost. I do everything business thru this email and I can not acess it. Please help
01-23-2013 9:18 AM
Hello Natalie, I'm sorry to hear that you've been locked out of your email account. I have included a email and login in help link and a private message link. It sounds like the first link might not be much help for it is giving you the opportunity to answer a security question, so it sounds like you were already on the right track. The second link is to send a private message to one of our ATTCustomer care team members. Please include your name, an accessible email, a phone number and the best time in which you can be contacted. Please also allow up to 48 hrs for a team member to reach out.
04-14-2013 9:41 AM
Natalie, I had the same problem you did. I fought with AT&T for 2 days being told that there was nothing else that could be done and that the email was gone. Not true. The problem is I (and everyone else) have been talking to (for the most part) an overseas Help Desk that has neither the resources nor the knowledge to be of any useful assistance. All that is needed is a simple password reset by a Network Administrator. How do I know that? I used to be one (retired) and I did that all the time. After talking, chatting, emailing looking for an answer for the same scenario, I wised up. I went to a local AT&T Office with proof of who I was (drivers license), that is the final resoulution. They got ahold of an AMERICAN AT&T help desk, I proved who I was with drivers license to the local AT&T Office and they transferred the Retail Sales Consultant I was working with to an AMERICAN Network Administrator. who reset my password (in less than 5 minutes) and I was able to use my account again. That is the only path that worked for me, if you still have a need for your account, it should still be available.
04-14-2013 1:17 PM
When you said "Local AT&T office" do you mean a retail store? I am having similar problems (have had the same email for 7 years). ATT has selected the wrong email backbone (yahoo). It has driven me to the point that I am switching to gmail AND I am about to pull my $750-800 per month business away from ATT (business + home UVerse + wireless). AT&T service has been pathetic (which is bad because we have really enjoyed UVerse). All because AT&T will not bite the bullet and fix their email problems (which boils down to their needing to pull away from Yahoo). SAD!
02-03-2014 2:30 AM