Issue with lag spikes at 10 pm or 11 pm ish every night

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Issue with lag spikes at 10 pm or 11 pm ish every night

Hello,

 

I currently have AT&T DSL 3.0 MB/s. When my connection is stable, it usually averages around 2.8 MB/s on speedtest.net or on AT&T's test site. However, most every night around 10 or 11 pm my connection becomes incredibly unstable, with pings in the 200s or higher and DL speeds anywhere from .4 MB/s to 1.2 MB/s. This never used to happen, and it only became an issue sometime in the Fall of 2012. Around that time our internet went out for the night and when I called AT&T they said they were working on lines in our area. Ever since then, we've gotten this terrible lag spike at the same time every night. It's very inconvenient because this is when I use the internet the most, and I get pages that don't load when I'm trying to do work online, and I get kicked out of games do to lag when I'm trying to play Battlefield 3.

Message 1 of 26 (2,441 Views)
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Re: Issue with lag spikes at 10 pm or 11 pm ish every night

Tests by time

 

11.00 pm PING 149 1.12 MB/s

11.24 pm PING 99 .90 MB/s

11.36 pm PING 98 .70 MB/s

11.59 pm PING 92 .66 MB/s

 

It jumped A LOT on those DL speeds too. Like it would be at .1 or .2 for most of the test and then suddenly jump up to .9 or whatever it ended on. I get similar results every time I test when this lag happens.

Message 2 of 26 (2,438 Views)
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Re: Issue with lag spikes at 10 pm or 11 pm ish every night

[ Edited ]

noarmsduck wrote:

Hello,

 

I currently have AT&T DSL 3.0 MB/s. When my connection is stable, it usually averages around 2.8 MB/s on speedtest.net or on AT&T's test site. However, most every night around 10 or 11 pm my connection becomes incredibly unstable, with pings in the 200s or higher and DL speeds anywhere from .4 MB/s to 1.2 MB/s. This never used to happen, and it only became an issue sometime in the Fall of 2012. Around that time our internet went out for the night and when I called AT&T they said they were working on lines in our area. Ever since then, we've gotten this terrible lag spike at the same time every night. It's very inconvenient because this is when I use the internet the most, and I get pages that don't load when I'm trying to do work online, and I get kicked out of games do to lag when I'm trying to play Battlefield 3.


 

Hi Duck,


Can you determine a more specific time that the lag starts?

After the lag starts, how long does it last (minutes, hours, rest of night)?

Are you the only person/device using your internet connection?

How are your device(s) connecting to your modem/gateway/router (wired or wireless)?

What modem/gateway/router are you using (manufacturer/model)?

 

 

 




__________________________________________________________
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I really want to become a procrastinator, but I keep putting it off.
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There are three kinds of people, those that can count, and those that can't.
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“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

 

                              

Message 3 of 26 (2,408 Views)
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Re: Issue with lag spikes at 10 pm or 11 pm ish every night

It's kind of random when it starts, but it's always around 10-11 pm, eastern. It usually lasts past midnight, sometimes until 1 am, but last night it stopped at around 12.45. My computer is connected wirelessly, my xbox 360 is connected wired. When the lag spikes happen both have slow and spikey speed issues. I have the Netgear 7550 gateway device. No one else is using the internet when this happens

Message 4 of 26 (2,393 Views)

Re: Issue with lag spikes at 10 pm or 11 pm ish every night


noarmsduck wrote:

It's kind of random when it starts, but it's always around 10-11 pm, eastern. It usually lasts past midnight, sometimes until 1 am, but last night it stopped at around 12.45. My computer is connected wirelessly, my xbox 360 is connected wired. When the lag spikes happen both have slow and spikey speed issues. I have the Netgear 7550 gateway device. No one else is using the internet when this happens


So, are there other devices besides your computer and Xbox that are connected to and/or use the 7550? It's possible other devices are doing updates or cloud back-ups. Have you checked the DHCP client list in the 7550 to insure no one outside your home is "borrowing" your internet wirelessly?

 

Can you post screenshots of your line stats during a good time and a bad time. Line stats can be found by logging into your 7550 and clicking on the "Advanced" button on the left and then on the "Statistics" button below that.

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              

Message 5 of 26 (2,391 Views)
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Re: Issue with lag spikes at 10 pm or 11 pm ish every night

Message 6 of 26 (2,351 Views)

Re: Issue with lag spikes at 10 pm or 11 pm ish every night


noarmsduck wrote:

Good time

[IMG]http://i50.tinypic.com/17v5nb.png[/IMG]

 

Bad time

[IMG]http://i49.tinypic.com/72rg5u.png[/IMG]


 

Well, from what I can see, there is definitely a degradation of signal quality from the "Good" time to the "Bad" time, but not a really severe drop.

 

Did you just reboot the router shortly before the second (Bad) screenshot? The "Good" screenshot shows multiple recorded signal losses and CRC errors, but the "Bad" screenshot does not.

 

I think we need a longer data set. There is definitely something going on, but I think you'll need some more "evidence". Try letting the 7550 run for two to four days without rebooting it if possible so you can get a screenshot of the stats that shows more signal loss and errors.

 

I'll try to get someone from the escalation team on this for you.

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              

Message 7 of 26 (2,340 Views)
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Re: Issue with lag spikes at 10 pm or 11 pm ish every night

Noarmsduck,

I am sorry to hear about the troubles you are having.  If you could please send us a Private Message along with your account information.  We will be happy to have a look and see what we can do to resolve this issue.

 

Thanks

Ray, AT&T Social Media Manager

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button. We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

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Message 8 of 26 (2,334 Views)
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Re: Issue with lag spikes at 10 pm or 11 pm ish every night

I sent a private message, and here is my latest stats

 

[IMG]http://i45.tinypic.com/13z7kvn.png[/IMG]

 

It's really bad right now for some reason, highest the speed has been this past 30 minutes is 1.17 mb/s. It's rather early for this to be happening as well.

Message 9 of 26 (2,327 Views)

Re: Issue with lag spikes at 10 pm or 11 pm ish every night

[ Edited ]

noarmsduck wrote:

I sent a private message, and here is my latest stats

 

[IMG]http://i45.tinypic.com/13z7kvn.png[/IMG]

 

It's really bad right now for some reason, highest the speed has been this past 30 minutes is 1.17 mb/s. It's rather early for this to be happening as well.


 

Great, I'm sure Customer Care can get you on the road to recovery and back in the fast lane to the internet.Smiley Happy

 

I would keep capturing screenshots of the stats though so you have some data for your case, and be sure to stop back and let us know how it goes (good or bad).

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              

Message 10 of 26 (2,322 Views)
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Re: Issue with lag spikes at 10 pm or 11 pm ish every night

Lag started at 8:41 pm tonight. Upload is .47 mb/s with ping up to 100

 

Stats page

[IMG]http://i49.tinypic.com/pm1dd.png[/IMG]

Message 11 of 26 (2,306 Views)
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Re: Issue with lag spikes at 10 pm or 11 pm ish every night

Lag has still been an issue but was pretty good during the past four days. However tonight it has been terrible. Started at around 11.15 pm.

 

Here is the stats page

 

[IMG]http://i38.tinypic.com/5ogmlz.png[/IMG]

Message 12 of 26 (2,173 Views)
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Re: Issue with lag spikes at 10 pm or 11 pm ish every night

New stats for tonight's lag. Started at 10 pm

 

[IMG]http://i38.tinypic.com/20mfso.png[/IMG]

Message 13 of 26 (2,150 Views)
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Re: Issue with lag spikes at 10 pm or 11 pm ish every night

Wow it has been really bad tonight. Download speeds all over the place and I can't even get into a BF3 game. Not to mention my browser pages are failing to load half the time. This is truly horrible service. Why would it turn to garbage like this at seemingly random times and be normal otherwise? I've been on the phone with countless people about this and I've gotten no answer. They reset my line when I'm on the phone with them and then sometime during the course of the phone call (which lasts 45 minutes on average) the connection returns to normal and the rep says that it looks fine now and they will monitor it for 24 hours. Then it's the same old situation a couple days later. I sent a message to the help account on here and they replied two days ago saying they would look into this and I haven't heard anything since.

 

This fluctuation of service, especially when it's happening during evening hours when I need it for work and gaming, is completely unacceptable. I'm paying for 3 mb/s, and while I realize I'm not going to get the full of that, it should NEVER go under 2 mb/s. At normal times it's fine at 2.6-2.8 mb/s, but during these lag spikes it goes down to under 1 and I can't do anything. I'm extremely frustrated that no one seems to have an answer and I keep having to talk with reps on the phone who run me through the same tests and troubleshooting that I've done countless times before to no avail.

Message 14 of 26 (2,148 Views)
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Re: Issue with lag spikes at 10 pm or 11 pm ish every night

5:05 pm today. I can't even get speedtest to give me a speed and I have to refresh a web page 3 times for it to even load. Took me 5 minutes just to upload that picture

Message 15 of 26 (2,134 Views)
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