03-06-2013 8:34 PM - edited 03-06-2013 8:36 PM
I spend little over 3 hours having a phone adventure with AT&T'S award winning Hindu Tech Support from AT&T. I spent almost an hour on hold as well. Finally resulting in one of their guys slamming the phone on me, because I told him I could not understand him. I am more than frustrated. Who am I supposed to call now. Is there a management number I can call that will connect me to someone, preferably not with a Hindu accent. This is for DSL internet support. My internet speed is actually 100 Kbps/s instead of 1 MB. It has been this way for about a month. Every time I call them telling them I have a problem, they tell me the router is defective, and they send me the same Motorola router. The router is defective, why would you send me the same model? I have tried contacting them more than once, for my mother, who is not home until late at night due to work. My mother is Polish and speaks with an accent, the support service is constantly trying to sell her things. Resulting in my having to call in the day time time now. Please help.
03-11-2013 11:23 AM
Sorry to hear of your slower than normal internet speed. Please send a private message to our ATTCustomer care team by following the link below. Please include your name, email address, phone number and the best time that you can be contacted, please allow up to 48 hours for a representative to contact you.
I also have a few links below for at home trouble shooting.
03-12-2013 7:26 PM
03-23-2013 11:29 AM
I agree with the not every tech with a accsent is in india but going into your local AT&T store dosen;t do much. I have tried that route and only get you need to phone the customer service if you have any issues.
04-02-2013 12:02 PM - edited 04-02-2013 12:05 PM
Hello, I had a problem similar to yours with the DSL modem red light activating.
In my case, I experienced intermittent failures and lost Internet until the box would reset itself. Eventually, the failures became more frequent over a short time like a week or two. The DSL modem box finally died and gave me an error page instructing me to contact ATT for a replacement with the telephone numbers and everything.
I was able to call ATT and get a new DSL modem box delivered to my home within about four days. I was offered a choice of obtaining my own modem if I wanted, but I chose to have ATT sell and deliver a modem to me.
A new unit arrived and it turned out to be a new model. After I installed it and logged into the modem, everything was back up and running. I remember going through an account verification process over the telephone as well to ensure security of my billing.
Good luck with your device!
03-15-2014 9:43 PM