Intermittent connection issues

Contributor

Intermittent connection issues

Occasionally when loading a web page or an image, my connections downstream will stop entirely, yet my upstream will continue without any issues. This is particularly frustrating to deal with when using a program such as Skype, since I can't hear the person I'm talking to quite a bit of the time yet they can still hear me talking. During the time that this happens, the activity light on my modem will stop blinking and the check connection page on my modem will display this.

Here's a copy of the technician readout as the connection is normally.

1 Manufacturer Motorola, Inc.
2 Vendor ID 74f612
3 Model Number 3360
4 Friendly Name Motorola Netopia 3360 ADSL Modem
5 Model Description Single Port Ethernet Modem
6 Model Name 3360
7 Serial Number 128600217708304
8 Hardware Version 1.0
9 Model DSL Firmware Version DSP 8.2.2.173, HAL 8.2.2.166
10 Model Software Version 7.8.7r20
11 Hardware Options 
12 Software Options 
13 Modem Configured True
14 Time Since Last Boot 000 days 02:02:10
15 Current Time 2014/02/14T21:01:04-05:00
16 Time Servers 68.94.156.17
68.94.157.2ntp1.sbcglobal.net
ntp2.sbcglobal.net
17 First Time Use 2012/05/28 12:38:21

30 Modem Health Status Ok
31 DSL Link Status UP
32 Time Since Last Sync 000 days 02:01:37
33 Loss of signal False
34 Loss of Framing False
35 ATM Cell Delineation True
36 Internet Status UP
37 Ethernet Link Status UP
38 PPP Connection Status connected
39 PPP Last Connection Error None
40 PPP Uptime 000 days 02:01:31

50 Test DSL Line Sync Pass
51 ATM Cell Delineation Pass
52 Test ATM Signal Pass
53 Test ATM OAM Segment Ping Pass
54 Test ATM OAM End-to-End Ping Pass
55 Test DSL Ethernet to ATM Pass
56 Test LAN Ethernet Connection Pass
57 Test Mac Bridge to LAN Ethernet Pass
60 Test PPPoE to Ethernet Pass
61 Test PPP to PPPoE Pass
62 Test PPPoE Server Connect Pass
63 Test PPPoE Server Session Pass
65 Test IP to WAN Pass
66 Test IP to LAN Ethernet Pass
68 Test IP to PPP Pass
69 Test Validate WAN IP Address Pass
70 Test Gateway Ping Pass
71 Test DNS Well Known Host Query Pass
72 Test Primary DNS Ping Pass
73 Test Secondary DNS Ping Pass
74 Test Mail Srvr 1 Ping Skipped
75 Test Mail Srvr 2 Ping Skipped
76 Test News Srvr 1 Ping Skipped
77 Test News Srvr 2 Ping Skipped
78 Test Web Portal 1 Ping Skipped
79 Test Web Portal 2 Ping Skipped
80 Test PPPoE Connect to Gateway Pass

90 Active VCs provisioned 1
91 DSLAM Vendor Id 43544e57 (CTNW)
92 DSL Line Mode DMT
93 DSL Training Mode Multimode
94 Conf VPI 0
95 Conf VCI 35
96 Conf PVC Search List 0/35, 8/35, 0/43, 0/51, 0/59, 8/43, 8/51, 8/59
97 VPI 0
98 VCI 35
99 VC Encapsulation LLC
100 DSL Line Type Fast
101 DSL Line Interleaved Depth 1

110 Default Device Enabled True
111 Default Device Mac Address 20:4e:7f:0e:34:ce
112 Default Device IP Address 192.168.1.64
113 Default Device Address Type Private
114 Service Provider Name 
115 Service Provider Phone 
116 Service Provider URL 
117 Service Provider Help URL 
118 Modem MAC Address 74:f6:12:4b:67:11
119 LAN DHCP Server Enabled True
120 DHCP Subnet Mask 255.255.255.0
121 DHCP Start IP Address 192.168.1.64
122 DHCP End IP Address 192.168.1.64
123 DHCP Default Gateway 192.168.1.254
124 DHCP Default Lease Time 001 days 00:00:00
125 Domain name 
126 DHCP Leases Allocated 1
127 DHCP Leases Available 0

RxTx
140 Current Rate 3008512
141 Previous Rate 00
142 DSL Max Rate 3524608
144 Current ATTN DR 9472864
145 Current SNRM 21.018.0
146 Current LATN 24.011.5
147 Current SATN --
148 Current TP 1.59.5

15 Min24 HourYesterday
160 Time Elapsed 6672700
161 Chan Received Blks 38844293770
162 Chan Transmitted Blks 38844293770
163 Chan Corrected Blks 000
164 Chan Uncorrected Blks 000
165 HEC Vcnt ---
166 HEC Tcnt ---
167 HEC Ucnt 000
168 ICBE ---
169 LCD 000
170 NCD 000
171 CVL 000
172 LCD Tx 000
173 NCD Tx 000
174 CVL Tx 010
175 LOF 000
176 LOS 000
177 LOSS ---
178 LOL ---
179 LPR ---
180 ES 000
181 SESL 000
182 UASL 000
183 ECL 000
184 ECSL ---
185 ECL Tx ---
186 Inits ---
187 FastR ---
188 Failed FastR ---
189 DSL Initialization Errors 000
190 DSL Initialization Timeouts 000
191 DSL Line Search Initializations ---
192 DSL Loss of Margin Failures ---
193 ISP Connection Establishment ---

231 DSL Rate Mode -
232 Conf Target SNR Margin -

OctErrPkUPkNUDisc
240 LAN IP Tx 182290659049013666590
241 LAN IP Rx 478672680425397790
242 LAN Ethernet Tx 538239320425397790
243 LAN Ethernet Rx 189440502049013466280
244 LAN PPPoE Rx -----
245 IP 2684 Tx 610458960425022086
246 IP 2684 Rx 18179290904898990221
247 Ethernet 2684 Tx 
248 Ethernet 2684 Rx 197539271049063700

260 Ethernet Rate 100Mbps
261 Ethernet Duplex Full

270 Internet Connection Type PPPoE
271 Modem Configuration Single Device Router
272 NAPT Enabled True
273 Modem IP Address 192.168.1.254
274 Modem Net Mask 255.255.255.0
275 Modem Broadcast Address 192.168.1.255

290 PPP UserName ***************
291 PPP Service Name 
292 PPP Access Concentrator se3.aus2tx-B225E040820258
293 PPP Connect Mode Always Attempt to Connect
294 PPP Idle Timeout 1200
295 Conf PPP Authentication Protocol Chap Pap
296 PPP Authentication Protocol pap
297 WAN IP Address 108.214.199.152
298 WAN Subnet Mask 255.255.255.255
299 WAN Default Gateway 108.214.199.254
300 Conf DNS Servers -
301 DNS Servers 68.94.156.1
68.94.157.1dnsr1.sbcglobal.net
dnsr2.sbcglobal.net
302 PPP MRU 1500
303 Conf PPP MRU 1492
304 LCP Echo 10
305 LCP Echo Retry 6

320 LAN Device Table
Name
Type
IP
Mac
Leased Time
IP Rx
IP TxPPPoE
Rx
Last Seen
Status
320aWNDR3400Ethernet192.168.1.6420:4e:7f:0e:34:ce+000 days 22:00:59----active

321 IP Gateway Table
Type
Metric
Timeout
Status 

322 IP Route Cache Table
NetAddr
Netmask
Type
GW
Metric
Timeout
Iface
Origin
322a127.0.0.1255.255.255.255-127.0.0.10-Loopback-
322b127.0.0.2255.255.255.255-108.214.199.2540-WAN vcc1-
322c192.168.1.254255.255.255.255-192.168.1.2540--

323 Ethernet IP ARP Table
IP
MAC
Flags
323a192.168.1.6420:4e:7f:0e:34:ce VALID


330 Receive CCF ps Hlog -

331 Receive CCF ps HLin -

332 Receive QLN ps -

333 Receive SNR ps 
333a
0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0
333b
0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0
333c
0.0 0.0 0.0 0.0 0.0 0.0 34.0 34.0 40.0 39.0 42.0 44.0 44.0 44.0 44.0 47.0
333d
47.0 47.0 46.0 46.0 46.0 46.0 46.0 46.0 46.0 46.0 46.0 46.0 46.0 46.0 46.0 45.0
333e
0.0 45.0 45.0 44.0 44.0 43.0 44.0 44.0 43.0 43.0 43.0 43.0 43.0 43.0 43.0 43.0
333f
43.0 43.0 43.0 43.0 43.0 43.0 43.0 43.0 43.0 43.0 43.0 42.0 41.0 41.0 41.0 41.0
333g
41.0 41.0 41.0 41.0 41.0 41.0 41.0 40.0 40.0 40.0 40.0 41.0 40.0 40.0 40.0 40.0
333h
40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0
333i
40.0 40.0 40.0 40.0 39.0 39.0 39.0 39.0 38.0 36.0 38.0 38.0 38.0 38.0 38.0 37.0
333j
37.0 38.0 38.0 37.0 37.0 37.0 37.0 37.0 37.0 37.0 37.0 37.0 37.0 37.0 37.0 37.0
333k
37.0 37.0 37.0 37.0 37.0 37.0 37.0 37.0 37.0 37.0 37.0 36.0 36.0 37.0 37.0 37.0
333l
37.0 37.0 37.0 37.0 37.0 36.0 37.0 37.0 37.0 36.0 36.0 37.0 36.0 36.0 36.0 37.0
333m
36.0 36.0 36.0 36.0 36.0 36.0 36.0 36.0 36.0 36.0 36.0 36.0 35.0 36.0 36.0 36.0
333n
36.0 35.0 35.0 35.0 35.0 35.0 35.0 35.0 35.0 35.0 35.0 35.0 35.0 35.0 35.0 34.0
333o
35.0 33.0 35.0 34.0 34.0 33.0 32.0 34.0 31.0 32.0 31.0 32.0 31.0 31.0 30.0 30.0
333p
31.0 29.0 30.0 29.0 28.0 25.0 28.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0

334 ADSL DMT Bin Bits
334a
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
334b
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
334c
0 0 0 0 0 2 2 4 4 5 6 6 6 6 7 7
334d
7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 0
334e
7 7 6 6 6 6 6 6 6 6 6 6 6 6 6 6
334f
6 6 6 6 6 6 6 6 6 6 6 5 5 5 5 5
334g
5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
334h
5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
334i
5 5 5 5 5 5 5 4 2 4 4 4 4 4 4 4
334j
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
334k
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
334l
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
334m
4 4 4 4 4 4 4 4 4 4 4 3 4 4 4 4
334n
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
334o
3 3 3 3 3 3 3 2 2 2 2 2 2 2 2 2
334p
2 2 2 2 2 2 0 0 0 0 0 0 0 0 0 0

335 ADSL DMT Bin Atn -

 

And here is the technician readout whenever it is currently disconnected.

1 Manufacturer Motorola, Inc.
2 Vendor ID 74f612
3 Model Number 3360
4 Friendly Name Motorola Netopia 3360 ADSL Modem
5 Model Description Single Port Ethernet Modem
6 Model Name 3360
7 Serial Number 128600217708304
8 Hardware Version 1.0
9 Model DSL Firmware Version DSP 8.2.2.173, HAL 8.2.2.166
10 Model Software Version 7.8.7r20
11 Hardware Options 
12 Software Options 
13 Modem Configured True
14 Time Since Last Boot 000 days 02:31:39
15 Current Time 2014/02/14T21:30:33-05:00
16 Time Servers 68.94.156.17
68.94.157.2ntp1.sbcglobal.net
ntp2.sbcglobal.net
17 First Time Use 2012/05/28 12:38:21

30 Modem Health Status Ok
31 DSL Link Status UP
32 Time Since Last Sync 000 days 02:31:06
33 Loss of signal False
34 Loss of Framing False
35 ATM Cell Delineation True
36 Internet Status UP
37 Ethernet Link Status UP
38 PPP Connection Status connected
39 PPP Last Connection Error None
40 PPP Uptime 000 days 02:31:00

50 Test DSL Line Sync Pass
51 ATM Cell Delineation Pass
52 Test ATM Signal Pass
53 Test ATM OAM Segment Ping Pass
54 Test ATM OAM End-to-End Ping Pass
55 Test DSL Ethernet to ATM Pass
56 Test LAN Ethernet Connection Pass
57 Test Mac Bridge to LAN Ethernet Pass
60 Test PPPoE to Ethernet Pass
61 Test PPP to PPPoE Pass
62 Test PPPoE Server Connect Pass
63 Test PPPoE Server Session Pass
65 Test IP to WAN Pass
66 Test IP to LAN Ethernet Pass
68 Test IP to PPP Pass
69 Test Validate WAN IP Address Pass
70 Test Gateway Ping Fail
71 Test DNS Well Known Host Query Skipped
72 Test Primary DNS Ping Skipped
73 Test Secondary DNS Ping Skipped
74 Test Mail Srvr 1 Ping Skipped
75 Test Mail Srvr 2 Ping Skipped
76 Test News Srvr 1 Ping Skipped
77 Test News Srvr 2 Ping Skipped
78 Test Web Portal 1 Ping Skipped
79 Test Web Portal 2 Ping Skipped
80 Test PPPoE Connect to Gateway Pass

90 Active VCs provisioned 1
91 DSLAM Vendor Id 43544e57 (CTNW)
92 DSL Line Mode DMT
93 DSL Training Mode Multimode
94 Conf VPI 0
95 Conf VCI 35
96 Conf PVC Search List 0/35, 8/35, 0/43, 0/51, 0/59, 8/43, 8/51, 8/59
97 VPI 0
98 VCI 35
99 VC Encapsulation LLC
100 DSL Line Type Fast
101 DSL Line Interleaved Depth 1

110 Default Device Enabled True
111 Default Device Mac Address 20:4e:7f:0e:34:ce
112 Default Device IP Address 192.168.1.64
113 Default Device Address Type Private
114 Service Provider Name 
115 Service Provider Phone 
116 Service Provider URL 
117 Service Provider Help URL 
118 Modem MAC Address 74:f6:12:4b:67:11
119 LAN DHCP Server Enabled True
120 DHCP Subnet Mask 255.255.255.0
121 DHCP Start IP Address 192.168.1.64
122 DHCP End IP Address 192.168.1.64
123 DHCP Default Gateway 192.168.1.254
124 DHCP Default Lease Time 001 days 00:00:00
125 Domain name 
126 DHCP Leases Allocated 1
127 DHCP Leases Available 0

RxTx
140 Current Rate 3008512
141 Previous Rate 00
142 DSL Max Rate 3524608
144 Current ATTN DR 9472864
145 Current SNRM 20.518.0
146 Current LATN 24.011.5
147 Current SATN --
148 Current TP 1.59.5

15 Min24 HourYesterday
160 Time Elapsed 3390390
161 Chan Received Blks 20005334780
162 Chan Transmitted Blks 20005334780
163 Chan Corrected Blks 000
164 Chan Uncorrected Blks 000
165 HEC Vcnt ---
166 HEC Tcnt ---
167 HEC Ucnt 000
168 ICBE ---
169 LCD 000
170 NCD 000
171 CVL 000
172 LCD Tx 000
173 NCD Tx 000
174 CVL Tx 010
175 LOF 000
176 LOS 000
177 LOSS ---
178 LOL ---
179 LPR ---
180 ES 000
181 SESL 000
182 UASL 000
183 ECL 000
184 ECSL ---
185 ECL Tx ---
186 Inits ---
187 FastR ---
188 Failed FastR ---
189 DSL Initialization Errors 000
190 DSL Initialization Timeouts 000
191 DSL Line Search Initializations ---
192 DSL Loss of Margin Failures ---
193 ISP Connection Establishment ---

231 DSL Rate Mode -
232 Conf Target SNR Margin -

OctErrPkUPkNUDisc
240 LAN IP Tx 252298127064190983150
241 LAN IP Rx 612030150558763930
242 LAN Ethernet Tx 690269990558763930
243 LAN Ethernet Rx 261643319064190682840
244 LAN PPPoE Rx -----
245 IP 2684 Tx 784682510558215086
246 IP 2684 Rx 25160503306414520225
247 Ethernet 2684 Tx 
248 Ethernet 2684 Rx 272217857064236800

260 Ethernet Rate 100Mbps
261 Ethernet Duplex Full

270 Internet Connection Type PPPoE
271 Modem Configuration Single Device Router
272 NAPT Enabled True
273 Modem IP Address 192.168.1.254
274 Modem Net Mask 255.255.255.0
275 Modem Broadcast Address 192.168.1.255

290 PPP UserName ***************
291 PPP Service Name 
292 PPP Access Concentrator se3.aus2tx-B225E040820258
293 PPP Connect Mode Always Attempt to Connect
294 PPP Idle Timeout 1200
295 Conf PPP Authentication Protocol Chap Pap
296 PPP Authentication Protocol pap
297 WAN IP Address 108.214.199.152
298 WAN Subnet Mask 255.255.255.255
299 WAN Default Gateway 108.214.199.254
300 Conf DNS Servers -
301 DNS Servers 68.94.156.1
68.94.157.1dnsr1.sbcglobal.net
dnsr2.sbcglobal.net
302 PPP MRU 1500
303 Conf PPP MRU 1492
304 LCP Echo 10
305 LCP Echo Retry 6

320 LAN Device Table
Name
Type
IP
Mac
Leased Time
IP Rx
IP TxPPPoE
Rx
Last Seen
Status
320aWNDR3400Ethernet192.168.1.6420:4e:7f:0e:34:ce+000 days 21:31:30----active

321 IP Gateway Table
Type
Metric
Timeout
Status 

322 IP Route Cache Table
NetAddr
Netmask
Type
GW
Metric
Timeout
Iface
Origin
322a127.0.0.1255.255.255.255-127.0.0.10-Loopback-
322b127.0.0.2255.255.255.255-108.214.199.2540-WAN vcc1-
322c192.168.1.254255.255.255.255-192.168.1.2540--

323 Ethernet IP ARP Table
IP
MAC
Flags
323a192.168.1.6420:4e:7f:0e:34:ce VALID


330 Receive CCF ps Hlog -

331 Receive CCF ps HLin -

332 Receive QLN ps -

333 Receive SNR ps 
333a
0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0
333b
0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0
333c
0.0 0.0 0.0 0.0 0.0 0.0 34.0 34.0 40.0 39.0 42.0 44.0 44.0 44.0 44.0 47.0
333d
47.0 47.0 46.0 46.0 46.0 46.0 46.0 46.0 46.0 46.0 46.0 46.0 46.0 46.0 46.0 46.0
333e
0.0 45.0 45.0 44.0 44.0 43.0 44.0 44.0 43.0 43.0 43.0 43.0 43.0 43.0 43.0 43.0
333f
43.0 43.0 43.0 43.0 43.0 43.0 43.0 43.0 43.0 43.0 43.0 43.0 41.0 41.0 41.0 41.0
333g
41.0 41.0 41.0 41.0 41.0 41.0 41.0 40.0 41.0 41.0 40.0 41.0 40.0 40.0 40.0 40.0
333h
40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0
333i
40.0 40.0 40.0 40.0 39.0 40.0 40.0 39.0 39.0 36.0 38.0 38.0 38.0 38.0 38.0 37.0
333j
38.0 38.0 38.0 38.0 38.0 38.0 38.0 37.0 38.0 37.0 37.0 37.0 37.0 37.0 37.0 37.0
333k
38.0 37.0 37.0 37.0 37.0 37.0 37.0 37.0 37.0 37.0 37.0 37.0 37.0 37.0 37.0 37.0
333l
37.0 37.0 37.0 37.0 37.0 36.0 37.0 37.0 36.0 36.0 36.0 37.0 36.0 36.0 36.0 36.0
333m
36.0 36.0 36.0 36.0 36.0 36.0 36.0 36.0 36.0 36.0 36.0 36.0 35.0 36.0 36.0 36.0
333n
36.0 35.0 35.0 35.0 35.0 35.0 35.0 35.0 35.0 35.0 35.0 35.0 35.0 35.0 35.0 35.0
333o
35.0 33.0 35.0 34.0 35.0 35.0 34.0 35.0 32.0 32.0 31.0 32.0 32.0 31.0 31.0 31.0
333p
32.0 31.0 31.0 27.0 27.0 30.0 31.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0

334 ADSL DMT Bin Bits
334a
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
334b
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
334c
0 0 0 0 0 2 2 4 4 5 6 6 6 6 7 7
334d
7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 0
334e
7 7 6 6 6 6 6 6 6 6 6 6 6 6 6 6
334f
6 6 6 6 6 6 6 6 6 6 6 5 5 5 5 5
334g
5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
334h
5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
334i
5 5 5 5 5 5 5 4 2 4 4 4 4 4 4 4
334j
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
334k
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
334l
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
334m
4 4 4 4 4 4 4 4 4 4 4 3 4 4 4 4
334n
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
334o
3 3 3 3 3 3 3 2 2 2 2 2 2 2 2 2
334p
2 2 2 2 2 2 0 0 0 0 0 0 0 0 0 0

335 ADSL DMT Bin Atn 

I'm not sure if any more information would be needed to try to find any issues with my connection. Any help at all would be greatly appreciated, as this is very annoying to deal with regularly.

Message 1 of 4 (1,525 Views)
Community Manager

Re: Intermittent connection issues

Hello @HiHey123 

 

Thank you for proving all the information and details. Can you please send us a private message by clicking here with your name, phone number and the best time you can be reached. We'll find the best specialist to help you.

 

Thanks,

Dmitriy


Rethink Possible


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4 (1,450 Views)
Contributor

Re: Intermittent connection issues

Hi, thank you for the link to send my information, but it's been almost 3 weeks since I sent the information and I don't believe that I have received a phone call yet.
Message 3 of 4 (1,354 Views)
Highlighted
Contributor

Re: Intermittent connection issues

Hello - I have the same problem and telephoning tech support was not helpful.  Were you able to resolve your problem?  Thanks!

Message 4 of 4 (1,167 Views)
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