Be forwarned, this is more of a rant than anything.
A client of mine has had horrible luck with her IFITL service. Last year she bought a new laptop and plugged it right into the ethernet outlet in her room where her desktop used to be. It worked fine for a few months then the NIC stopped working. Someone got her a USB NIC and she used that for a while. Four months ago THAT stopped working. I bought her a wireless router and it worked fine until this week.
As with the previous hardware, the port that was connected to the outlet AT&T installed stopped detecting a connection. As before, I tested the connection with my own laptop and it worked fine. I replaced the router with another and called AT&T myself to ask them to send someone over to check out their hardware outside because whatever was plugged into the outlet was dying within months. After a bit of back and forth with the operator talking to a specialist, I was informed that sending someone over would be pointless because "its fiber optic so there's nothing in the line that could possibly be breaking the hardware." Very well. It IS fiber to the curb, but its all copper from the ONU. After hearing that from support, I got the impression that nothing was goign to be fixed and was a bit ticked off. I recommended to her that she switch over to Comcast.
Is AT&T's mission simply to get IFITL customers to switch over to another ISP so they don't have to deal with them anymore? In the past month, she's the second person I've told to drop AT&T due to constant issues with the aging service.
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Once again, thank you for your post, and I apologize for any inconvenience or frustration.