High Latency Thru AT&T Servers

High Latency Thru AT&T Servers

I have just started web hosting thru GoDaddy.  I have not been able to access my sites.  Tracert shows some high latency that is causing the GoDaddy servers to reject the connection..

 

Tracing route to mfccfl.us
[50.62.234.1]
over a maximum of 30 hops:

  1    <1 ms     1 ms    <1 ms  192.168.1.1
  2   163 ms   392 ms   303 ms  70.159.188.33
  3   116 ms   162 ms    82 ms  70.159.204.102
  4   128 ms   179 ms   107 ms  12.81.50.38
  5   396 ms   130 ms    89 ms  12.81.105.104
  6    57 ms    90 ms    49 ms  12.81.105.6
  7   790 ms   824 ms   725 ms  12.81.28.47
  8   443 ms   227 ms   131 ms  74.175.192.214
  9   487 ms   432 ms     *     cr2.ormfl.ip.att.net [12.122.106.70]

 10   648 ms   551 ms   688 ms  cr81.fldfl.ip.att.net [12.122.1.46]
 11   411 ms   404 ms   502 ms  fldfl02jt.ip.att.net [12.122.82.21]
 12   328 ms   371 ms   568 ms  192.205.35.94
 13   247 ms    64 ms    67 ms  ge-0-0-0.mpr2.mia1.us.above.net [64.125.30.190]
 14   194 ms   167 ms   115 ms  xe-8-1-0.cr2.iah1.us.above.net [64.125.20.57]
 15   247 ms   107 ms   100 ms  xe-0-1-0.mpr4.phx2.us.above.net [64.125.28.73]
 16    88 ms    91 ms   136 ms  209.66.64.6.t01121-04.above.net [209.66.64.6]
 17   216 ms   454 ms   371 ms  be38.trmc0215-01.ars.mgmt.phx3.gdg [184.168.0.69]

 18   115 ms    89 ms    89 ms  be38.trmc0215-01.ars.mgmt.phx3.gdg [184.168.0.69]
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *    
Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *       
*        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 

I tried going thru AT&T Support, but I don't want to have to go thru all the basic Turn-Off-Your-Modem-For-30-Seconds felgercarp, wasting an hour so I can get to the real problem.

 

Hoping someone here might have some ideas.

 

Thanx in advance...

Message 1 of 11 (931 Views)

Re: High Latency Thru AT&amp;T Servers


michale32086 wrote:

I have just started web hosting thru GoDaddy.  I have not been able to access my sites.  Tracert shows some high latency that is causing the GoDaddy servers to reject the connection..

 

Tracing route to mfccfl.us
[50.62.234.1]
over a maximum of 30 hops:

  1    <1 ms     1 ms    <1 ms  192.168.1.1
  2   163 ms   392 ms   303 ms  70.159.188.33
  3   116 ms   162 ms    82 ms  70.159.204.102
  4   128 ms   179 ms   107 ms  12.81.50.38
  5   396 ms   130 ms    89 ms  12.81.105.104
  6    57 ms    90 ms    49 ms  12.81.105.6
  7   790 ms   824 ms   725 ms  12.81.28.47
  8   443 ms   227 ms   131 ms  74.175.192.214
  9   487 ms   432 ms     *     cr2.ormfl.ip.att.net [12.122.106.70]

 10   648 ms   551 ms   688 ms  cr81.fldfl.ip.att.net [12.122.1.46]
 11   411 ms   404 ms   502 ms  fldfl02jt.ip.att.net [12.122.82.21]
 12   328 ms   371 ms   568 ms  192.205.35.94
 13   247 ms    64 ms    67 ms  ge-0-0-0.mpr2.mia1.us.above.net [64.125.30.190]
 14   194 ms   167 ms   115 ms  xe-8-1-0.cr2.iah1.us.above.net [64.125.20.57]
 15   247 ms   107 ms   100 ms  xe-0-1-0.mpr4.phx2.us.above.net [64.125.28.73]
 16    88 ms    91 ms   136 ms  209.66.64.6.t01121-04.above.net [209.66.64.6]
 17   216 ms   454 ms   371 ms  be38.trmc0215-01.ars.mgmt.phx3.gdg [184.168.0.69]

 18   115 ms    89 ms    89 ms  be38.trmc0215-01.ars.mgmt.phx3.gdg [184.168.0.69]
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *    
Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *       
*        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 

I tried going thru AT&T Support, but I don't want to have to go thru all the basic Turn-Off-Your-Modem-For-30-Seconds felgercarp, wasting an hour so I can get to the real problem.

 

Hoping someone here might have some ideas.

 

Thanx in advance...


 

 

You definitely seem to have an issue with your LAN or routers.

 

Did you ever get a result from GoDaddy after you sent them the Wireshark log?

 

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              

Message 2 of 11 (923 Views)

Re: High Latency Thru AT&amp;T Servers

I did..  They said that there was a problem, but they fixed it at there end.  They then requested another TraceRt and I gave them the one I posted above..

 

Would another WireShark log help here??

 

Thanx for the reply...

Message 3 of 11 (914 Views)

Re: High Latency Thru AT&amp;T Servers

I ran another WireShark just to see, but I am not sure if posting the entire log is appropriate...

 

 

Message 4 of 11 (903 Views)

Re: High Latency Thru AT&amp;T Servers


michale32086 wrote:

I did..  They said that there was a problem, but they fixed it at there end.  They then requested another TraceRt and I gave them the one I posted above..

 

Would another WireShark log help here??

 

Thanx for the reply...


 

Let's start with your LAN.

 

Can you describe your network topology (what devices and how things are connected), starting with your AT&T modem/gateway and working back to your computers?

 

What security software are you using on your computers?

 

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              

Message 5 of 11 (900 Views)

Re: High Latency Thru AT&amp;T Servers

[ Edited ]

The DSL modem is an older Cayman 3347w...  My connection is an Xtreme 6.0 thru Bellsouth/ATT

 

Normally, I have 4 workstations attached to my network. 

 

ENTERPRISE - My workstation

 

INTREPID - Wife's computer

 

POTEMKIN - Kid's computer

 

HOLODECK - HTPC

 

(sensing a pattern?? Smiley Very Happy)

 

This morning when I decided to tear into this and fix it, I pulled everything but the one workstation I am on now (ENTERPRISE)..

 

I also shut down the wireless on the Cayman to alleviate any noise from that...

 

ADDITIONAL INFO:  I should also note that I have a similar Network Topology at my shop (6 workstations) through Comcast Cable and don't have any problems accessing my domains.  I can provide the TraceRt from those workstations if it will help..

 

 

 

Message 6 of 11 (887 Views)

Re: High Latency Thru AT&amp;T Servers


michale32086 wrote:

The DSL modem is an older Cayman 3347w...  My connection is an Xtreme 6.0 thru Bellsouth/ATT

 

Normally, I have 4 workstations attached to my network. 

 

ENTERPRISE - My workstation

 

INTREPID - Wife's computer

 

POTEMKIN - Kid's computer

 

HOLODECK - HTPC

 

(sensing a pattern?? Smiley Very Happy)

 

This morning when I decided to tear into this and fix it, I pulled everything but the one workstation I am on now (ENTERPRISE)..

 

I also shut down the wireless on the Cayman to alleviate any noise from that...

 

ADDITIONAL INFO:  I should also note that I have a similar Network Topology at my shop (6 workstations) through Comcast Cable and don't have any problems accessing my domains.  I can provide the TraceRt from those workstations if it will help..

 

 

 




OK, first off I'd start with realigning the dilithium crytals.Smiley Very Happy

 

 

But seriously, when I first saw your tracer results, I assumed the 192.168.1.1 was your computer., but from what I've been reading, apparently it's the Cayman's address?

 

Is your Internet service new (always been using the Cayman)?

 

As your connection takes a dump just past the Cayman you might want to check and/or replace your DSL filters. You can also eliminate your internal phone wiring as the problem by plugging your Cayman directly into the NID (little grey box on side of house). You might need some longer cables to test with.

 

If you just started using the Cayman, it's possible it's not quite fully capatible for the service in your area.

 

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              

Message 7 of 11 (862 Views)

Re: High Latency Thru AT&amp;T Servers

The dilithiums are fine.  It's the darn torque sensors that are out of alignment!!   Smiley Very Happy

 

Anyways, I have had the Cayman for years..  It always gave me superior performance then the 2-Wire stuff that ATT switched to...

 

If I remember correctly, I directly wired the DSL to it's own port on the outside box..  But we have kludged a few things in the past years, so I'll confirm by plugging directly into the outside box and see where that takes me..

 

Thanx for the reply....

Message 8 of 11 (852 Views)

Re: High Latency Thru AT&amp;T Servers


michale32086 wrote:

The dilithiums are fine.  It's the darn torque sensors that are out of alignment!!   Smiley Very Happy

 

Anyways, I have had the Cayman for years..  It always gave me superior performance then the 2-Wire stuff that ATT switched to...

 

If I remember correctly, I directly wired the DSL to it's own port on the outside box..  But we have kludged a few things in the past years, so I'll confirm by plugging directly into the outside box and see where that takes me..

 

Thanx for the reply....


 

Another option is to go to your local Best Buy or maybe Walmart and get an AT&T modem just to test with. If you get the same results as with the Cayman then you know it's not the Cayman and you can return the other to the store.

 

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              

Message 9 of 11 (837 Views)
Highlighted

Re: High Latency Thru AT&amp;T Servers

I have actually thought of upgrading the Cayman as this is a dinosaur, relatively speaking.

 

Any recommendations for a good DSL modem??

 

 

Message 10 of 11 (828 Views)

Re: High Latency Thru AT&amp;T Servers


michale32086 wrote:

I have actually thought of upgrading the Cayman as this is a dinosaur, relatively speaking.

 

Any recommendations for a good DSL modem??

 

 


 

I can't recommend any from firsthand experience as I'm still rockin a Speedstream 4100.

 

If you go to the store, you'll probably only have one, maybe two choices. You can also get a new one from AT&T.

 

If you get one from AT&T (ordered or bought from AT&T store) this looks like the most capable according tho the specs listed. http://www.att.com/equipment/accessory-details/?q_categoryid=cat2020062&q_sku=sku5520238&q_manufactu...

 

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              

Message 11 of 11 (822 Views)