03-06-2012 10:29 AM - last edited on 03-06-2012 10:59 AM by Phil-101
Sunday my email@example.com email account was hacked. I wanted to at first change the password, 2 frustrating hours and being told I would be billed to change my password I gave up and deleted all of my contacts in yahoo mail. Didn't help. I loaded a PC Cleaner and hope this will catch any possible worms linked with my outlook. I cannot change my password in my yahoo.com email account or even delete it. When I called Yahoo, they told me go to AT&T and back and forth the conversations went with still no help. I cannot even delete my whole profile without AT&T customer service involved, I am certain they will tell me I cannot, waiting on hold again...been 15 minutes already with no one answering. someone please help me!
[edited for privacy]
04-14-2012 9:52 AM
04-15-2012 5:55 AM
I also have had the same frustration for several months. My Yahoo email password cannot be changed and I cannot modify address locked in the profile. AT&T took over control of my Yahoo account. I get messages from AT&T that informs me my account is being accessed from Russia, Pakistan, Ecuador, Canada, USA from all over the world almost daily. AT&T advices I change password but I have no way of doing it.
In 2007-8 sometime I installed an AT&T DSL box in an office I worked temporarily, when I did somehow my yahoo address got linked with the AT&T.net link associated with the DSL service and since then AT&T hijacked my Yahoo account that I have had since 1993. I cannot longer control my Yahoo account. This is very frustrating as almost daily spam mail is being sent through my yahoo account to promote viagra sales for Pfizer, Lilly and other companies which I suspect are indirectly involved in this as primary beneficiaries of spam mail. I do not remember the DSL box password as it was several years ago and the spam mail started problem started like 16 months ago. I never authorized AT&T to link and take over my yahoo account. They asked for my email address and they just assumed my email was theirs, very, very frustrating.
I cant believe after reading all the posts in this threat that AT&T has not been able to solve the problem. Please help me modify my Yahoo account password and address as I am worried of identity theft and account has important information. I am planning deleting all information but do not want to keep my address showing. I do not remember the password on the att.net old DSL account and the old business is gone, gone 4 years ago.
04-18-2012 11:17 AM
My Email was hacked by someone in Japan on 04/13/2012 .I found this out in checking my Yahoo login history.
All the instructions to change the Yahoo password don't work. I changed my password to log into Att.net account but can't change the Yahoo mail login password.
I received a few Mail dameons for mail I didn't send back on April 14, 20012. Since then I haven't seen anymore Mail Dameons. I'm concerned because some of Yahoo Email folders contain stored transaction records. I hope I don't have to delete all my Email folders.
05-28-2012 11:19 PM
Someone hacked my bellsouth.net account and changed the password and I have no idea what my answers to my security questions were. Is there any way you can help recover it?
06-26-2012 12:35 AM
I have AT&T DSL for long time. I also have a yahoo.com email. My yahoo.com email is hacked recently. Tried to change the password, but it always points me to AT&T account or DSL account @sbcglobal.net. Tried several hours, but just cannot get my yahoo.com email password changed. Please help!!!
06-29-2012 8:39 PM
This Solution worked for me!
07-01-2012 4:22 PM
i need help to my att account was hacked and i can no longer get into it. att phone support could not help me they sent me to a website but it did nothing. can someone help me
01-16-2013 9:29 PM
My e-mail account has been hacked too and I haven't been able to change my password either. Would you be able to get me connected to someone who could fix my problem as well? I would really appreciate it. Thanks in advance.
01-18-2013 9:44 AM
My email was hacked, and I managed to change my password and report the problem via web to AT&T Yahoo!
HOWEVER, today I cannot access either my sbc or att accounts and instead am told my account has been suspended for violating TOS! And there is NO contact information provided for resolving the issue. I spoke with AT&T about another matter today, and even SHE could not find any phone number for me to call Yahoo! about this. She suggested I Google, which brought me here.
Any solutions for this one? Luckily, I still have a gmail accounte, but my two primary email addies are kaput.
01-18-2013 10:06 AM
out of luck
I have been trying for soo long. someone should punish them. give me links to useless stuff. nothing works.
01-18-2013 10:39 AM
i HAVE THE SAME PROBLEM AS THE OP. CAN SOMEONE PLZ GIVE ME THE NUMBER TO A CUSTOMER SERVICE REP. THANKS IN ADVANCE.
01-19-2013 9:03 AM
Hey, don't feel bad I've been going through almost the same thing. I've been going through a lot of crap lately with my account. First, my phone usage details state that I've been sending internet media every hour on the hour and I never did any of that. I then changed my email, phone number, phone, and my phone number and the problem is yet to be resolved. They told me it was my apple id, which it wasn't. I've spent numerous hours on the phone and in the store trying to fix this problem and nothing is working
03-25-2013 12:46 PM
My account was hacked too. I'm locked out for 24 hours but someone asssociated their email address with my email. Mes102238@att.net. Can someone help.