Failed email delivery

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Failed email delivery

Sporadically my home email address gets a send failure notice when sending to my work address. Not every time, which is odd. I am sending from @att.net to @nasa.gov. The "failure to send" notice has something to do with spambot.

Message 1 of 6 (428 Views)
Community Manager

Re: Failed email delivery

Hello sbbrooks,

 

Are you using an Email Client, like Outlook or Thunderbird, or are you logging in online on att.net (att.yahoo.com)?

 

Dmitriy


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Message 2 of 6 (387 Views)
Tutor

Re: Failed email delivery

It is my wife having the issue and she almost exclisively uses her iphone. I recently had another friend try to send my something from bellsouth and had the same issue.

Message 3 of 6 (347 Views)
Tutor

Re: Failed email delivery

I hda not seen where you replied quite a while back. I did not get a notice. Thanks!

Message 4 of 6 (346 Views)
Community Manager

Re: Failed email delivery

Hello @sbbrooks 

 

This is definitely odd, I recommend start by testing if it sends from an online email access site, and also try power cycling her phone. It's also possible that something is blocking them on receiving end.

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 6 (300 Views)
Tutor

Re: Failed email delivery

While I have you may I ask another question? I understand I can electronically "reboot" my modem/router. Can you tell me how? It is located behind a panel in a closet so the old standby of unplugging it is not a reseonable option. The email issue has resolved itself only because my wife switched to using a gmail account. Not valid solution for the att account getting rejected found.

Message 6 of 6 (283 Views)
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