Ask a question
Search in Internet Forums

Internet Forum

Reply
Posted Jul 10, 2013
7:26:23 AM
View profile
Extremely Slow Internet
Edited by tsm.tmiller on Jul 10, 2013 at 7:27:35 AM

I had good internet speeds at one point, suddenly for the past month or two, it seems as slow as dial up. I have High Speed Internet Direct Elite, 3-6MB down. Speed tests show an avg b/w .6 and .4Mb/s!!! (Thats point 6 and point 4.)

I have a 2701HG-B Gateway. I changed router / wireless passwords, wireless channels, tried other computers. I think its the router or maybe the line. That or they are throttling the connection? How do I troubleshoot this?

I called AT&T support and a machine informed me they are experiencing a higher call volume than usual and hung up on me. AT&T Customer care PM - Ignored me.  

I had good internet speeds at one point, suddenly for the past month or two, it seems as slow as dial up. I have High Speed Internet Direct Elite, 3-6MB down. Speed tests show an avg b/w .6 and .4Mb/s!!! (Thats point 6 and point 4.)

I have a 2701HG-B Gateway. I changed router / wireless passwords, wireless channels, tried other computers. I think its the router or maybe the line. That or they are throttling the connection? How do I troubleshoot this?

I called AT&T support and a machine informed me they are experiencing a higher call volume than usual and hung up on me. AT&T Customer care PM - Ignored me.  

Extremely Slow Internet

[ Edited ]
716 views
2 replies
(1) Me too
(1) Me too
Reply
View all replies
(2)
0
(0)
  • Rate this reply
View profile
Jul 11, 2013 1:23:40 PM
0
(0)
Community Support

Hi tsm.tmiller,

 

We didn't ignore you! We are just running a little behind because of the large number of people reaching out to us this week. I'm sorry for the delay. One of our managers will be reaching out to you shortly.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Hi tsm.tmiller,

 

We didn't ignore you! We are just running a little behind because of the large number of people reaching out to us this week. I'm sorry for the delay. One of our managers will be reaching out to you shortly.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Re: Extremely Slow Internet

2 of 3 (679 Views)
0
(0)
  • Rate this reply
View profile
Jul 11, 2013 4:27:07 PM
0
(0)
Contributor
AT&T ended up coming out the next day after I finally got through via phone. In my case, I actually had an issue in the line outside my house.
AT&T ended up coming out the next day after I finally got through via phone. In my case, I actually had an issue in the line outside my house.

Re: Extremely Slow Internet

3 of 3 (670 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post