Ask a question
Search in Internet Forums

Internet Forum

Reply
Posted Sep 10, 2013
6:49:33 AM
View profile
Email to me is bouncing

My partner is having a problem in that emails sent to her att.net email address are bouncing. 

 

She's had this email for over a decade, so a lot of people are still using it. I've configured it so it automatically forwards to her new email address at our domain. 

 

But people who are sending her emails to her old address (takes a long time to update everyone), are periodically having their emails bounce. 

 

What's worse, is that she blames me for it, because I set up the new server and am in charge of the tech. I finally got someone to send me a copy of the error message, and it looks like it's the att.net server that's rejecting it, and not ours. Plus, I changed the settings so that att stores the message before it forwards it, and it's not showing up either place:

 

 

________________________________________

From: Microsoft Exchange 

Sent: Sunday, September 08, 2013 11:14 AM

To: 'Jill Ginsberg'

Subject: Undeliverable: RE: xxxxx

Delivery has failed to these recipients or distribution lists:

'Jill Ginsberg'

An error occurred while trying to deliver this message to the recipient's e-mail address. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message, or provide the following diagnostic text to your system administrator.

The following organization rejected your message: att.net.

________________________________________

Sent by Microsoft Exchange Server 2007 

 

 

 

Diagnostic information for administrators:

Generating server: rsfdc1.rsf.local.com

[email]@att.net

att.net #521-71.179.168.69 blocked by sbc:blacklist.mailrelay.att.net. 521 DNSRBL: Blocked for abuse. See http://att.net/blocks ##

Original message headers:

Received: from rsfdc1.rsf.local.com ([192.168.0.3]) by rsfdc1.rsf.local.com

([192.168.0.3]) with mapi; Sun, 8 Sep 2013 11:13:29 -0400

From: "xxx" <xxxxx@rsfchart.com>

To: 'Jill Ginsberg' <xxxxxx@att.net>

Date: Sun, 8 Sep 2013 11:13:28 -0400

Subject: RE:xxxxx

Thread-Topic: xxxxx

Thread-Index: Ac6rGPWgVuVlw0mPSZyvoe0l0EjUBABia+0Q

Message-ID: <44894AA31238B048891342C2AED1107A0C59830E@rsfdc1.rsf.local.c om>

References: <001e01ceab18$f6ad7250$e40856f0$@att.net>

In-Reply-To: <001e01ceab18$f6ad7250$e40856f0$@att.net>

Accept-Language: en-US

Content-Language: en-US

X-MS-Has-Attach: yes

X-MS-TNEF-Correlator:

x-ninja-pim: Scanned by Ninja

x-ninja-attachmentfiltering: Policy 3 - no action (outbound)

acceptlanguage: en-US

Content-Type: multipart/related;

boundary="_004_44894AA31238B048891342C2AED1107A0C59830Ersfdc 1rsflocalc_";

type="multipart/alternative"

MIME-Version: 1.0

 

It's happening to people in all sorts of domains. I've seen tools for the sender to fill out to unblock their domain, but who does the recipient contact to say that lots of emails are getting blocked?

 

And can this have anything to do with the forwarding to the new account? 

My partner is having a problem in that emails sent to her att.net email address are bouncing. 

 

She's had this email for over a decade, so a lot of people are still using it. I've configured it so it automatically forwards to her new email address at our domain. 

 

But people who are sending her emails to her old address (takes a long time to update everyone), are periodically having their emails bounce. 

 

What's worse, is that she blames me for it, because I set up the new server and am in charge of the tech. I finally got someone to send me a copy of the error message, and it looks like it's the att.net server that's rejecting it, and not ours. Plus, I changed the settings so that att stores the message before it forwards it, and it's not showing up either place:

 

 

________________________________________

From: Microsoft Exchange 

Sent: Sunday, September 08, 2013 11:14 AM

To: 'Jill Ginsberg'

Subject: Undeliverable: RE: xxxxx

Delivery has failed to these recipients or distribution lists:

'Jill Ginsberg'

An error occurred while trying to deliver this message to the recipient's e-mail address. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message, or provide the following diagnostic text to your system administrator.

The following organization rejected your message: att.net.

________________________________________

Sent by Microsoft Exchange Server 2007 

 

 

 

Diagnostic information for administrators:

Generating server: rsfdc1.rsf.local.com

[email]@att.net

att.net #521-71.179.168.69 blocked by sbc:blacklist.mailrelay.att.net. 521 DNSRBL: Blocked for abuse. See http://att.net/blocks ##

Original message headers:

Received: from rsfdc1.rsf.local.com ([192.168.0.3]) by rsfdc1.rsf.local.com

([192.168.0.3]) with mapi; Sun, 8 Sep 2013 11:13:29 -0400

From: "xxx" <xxxxx@rsfchart.com>

To: 'Jill Ginsberg' <xxxxxx@att.net>

Date: Sun, 8 Sep 2013 11:13:28 -0400

Subject: RE:xxxxx

Thread-Topic: xxxxx

Thread-Index: Ac6rGPWgVuVlw0mPSZyvoe0l0EjUBABia+0Q

Message-ID: <44894AA31238B048891342C2AED1107A0C59830E@rsfdc1.rsf.local.c om>

References: <001e01ceab18$f6ad7250$e40856f0$@att.net>

In-Reply-To: <001e01ceab18$f6ad7250$e40856f0$@att.net>

Accept-Language: en-US

Content-Language: en-US

X-MS-Has-Attach: yes

X-MS-TNEF-Correlator:

x-ninja-pim: Scanned by Ninja

x-ninja-attachmentfiltering: Policy 3 - no action (outbound)

acceptlanguage: en-US

Content-Type: multipart/related;

boundary="_004_44894AA31238B048891342C2AED1107A0C59830Ersfdc 1rsflocalc_";

type="multipart/alternative"

MIME-Version: 1.0

 

It's happening to people in all sorts of domains. I've seen tools for the sender to fill out to unblock their domain, but who does the recipient contact to say that lots of emails are getting blocked?

 

And can this have anything to do with the forwarding to the new account? 

Email to me is bouncing

254 views
1 reply
(0) Me too
(0) Me too
Reply
View all replies
(1)
0
(0)
  • Rate this reply
View profile
Sep 11, 2013 8:24:09 AM
0
(0)
Community Support

Hi davidshulman,

 

We received your private message and one of our managers will be looking into this and reaching out to you shortly.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Hi davidshulman,

 

We received your private message and one of our managers will be looking into this and reaching out to you shortly.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Re: Email to me is bouncing

2 of 2 (234 Views)
Share this post
Share this post