My partner is having a problem in that emails sent to her att.net email address are bouncing.
She's had this email for over a decade, so a lot of people are still using it. I've configured it so it automatically forwards to her new email address at our domain.
But people who are sending her emails to her old address (takes a long time to update everyone), are periodically having their emails bounce.
What's worse, is that she blames me for it, because I set up the new server and am in charge of the tech. I finally got someone to send me a copy of the error message, and it looks like it's the att.net server that's rejecting it, and not ours. Plus, I changed the settings so that att stores the message before it forwards it, and it's not showing up either place:
From: Microsoft Exchange
Sent: Sunday, September 08, 2013 11:14 AM
To: 'Jill Ginsberg'
Subject: Undeliverable: RE: xxxxx
Delivery has failed to these recipients or distribution lists:
An error occurred while trying to deliver this message to the recipient's e-mail address. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message, or provide the following diagnostic text to your system administrator.
The following organization rejected your message: att.net.
Sent by Microsoft Exchange Server 2007
Diagnostic information for administrators:
Generating server: rsfdc1.rsf.local.com
att.net #521-220.127.116.11 blocked by sbc:blacklist.mailrelay.att.net. 521 DNSRBL: Blocked for abuse. See http://att.net/blocks ##
Original message headers:
Received: from rsfdc1.rsf.local.com ([192.168.0.3]) by rsfdc1.rsf.local.com
([192.168.0.3]) with mapi; Sun, 8 Sep 2013 11:13:29 -0400
We received your private message and one of our managers will be looking into this and reaching out to you shortly.
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button. We are here to help Monday - Friday. For additional support, please visit AT&T Support Center or Contact AT&T.
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.