Email Lock out


Email Lock out

My email is password was not accepted.  I tried to get a temporary password sent but can't get the system to accept my ‘secret’ answers.  There is no number to call for help and the only help I find online gives me links back to the questions that aren’t working.  This is frustrating and unproductive. 


Can I have a phone number where I can call to have help with my email?



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Community Manager

Re: Email Lock out

Hello, Sami6895!


Thanks for posting. I'm sorry to hear you're locked out of your e-mail. We'd be happy to look into this for you, so please click here to send us a private message.


In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.


In the meantime, feel free to message me with any other questions or concerns.



Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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