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Posted Apr 5, 2014
4:41:27 AM
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Email Lock out

My email is password was not accepted.  I tried to get a temporary password sent but can't get the system to accept my ‘secret’ answers.  There is no number to call for help and the only help I find online gives me links back to the questions that aren’t working.  This is frustrating and unproductive. 

 

Can I have a phone number where I can call to have help with my email?

 

Thanks.

My email is password was not accepted.  I tried to get a temporary password sent but can't get the system to accept my ‘secret’ answers.  There is no number to call for help and the only help I find online gives me links back to the questions that aren’t working.  This is frustrating and unproductive. 

 

Can I have a phone number where I can call to have help with my email?

 

Thanks.

Email Lock out

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Apr 7, 2014 8:02:43 AM
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Hello, Sami6895!

 

Thanks for posting. I'm sorry to hear you're locked out of your e-mail. We'd be happy to look into this for you, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, Sami6895!

 

Thanks for posting. I'm sorry to hear you're locked out of your e-mail. We'd be happy to look into this for you, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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