Cannot Connect to new Email Server Host

Highlighted
Contributor

Cannot Connect to new Email Server Host

I am trying to migrate my domain and email server from one host (BLUEHOST) to another (MEDIA TEMPLE).

 

But I am unsuccessful connecting to the new email server.  The Outlook tests have repeatedly failed, so I did a tracert to both servers.  Below are the results.  You can see that my communication is being blocked to the Media Temple box.  This situation is occuring from my desktop at my home, where I have AT&T DSL service.  I had no problems connecting to both servers from my laptop this afternoon at my workplace, which goes through a CHARTER COMMUNICATIONS gateway.  (Matter of fact, now my laptop cannot connect to MEDIA TEMPLE from home.)

 

Does anyone have any idea why AT&T is blocking my access to this server?  Does anyone have a solution or workaround? 

 

I've been happy with my AT&T service, and I pay a big chunk per month for my bill.  But, when the tech tried to sell me a $190 one-year service package just to fix this problem, well, I already know how to fix it.  Drop AT&T, go to cable, fix my problem, and probably save on my monthly bill to boot.

 

 

TRACERT TO NEW MEDIATEMPLE.NET MAIL SERVER

C:\Users\Mike Higgi>tracert 70.32.91.246

Tracing route to supply-link.com [70.32.91.246]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2     8 ms     8 ms     8 ms  108.218.67.254
  3    10 ms    11 ms    11 ms  12.83.40.97
  4    29 ms    31 ms    31 ms  gar27.dlstx.ip.att.net [12.123.16.77]
  5    28 ms    28 ms    29 ms  192.205.32.190
  6    46 ms    46 ms    45 ms  te2-4-10G.ar3.DCA3.gblx.net [67.16.160.210]
  7     *        *        *     Request timed out.
  8    56 ms    49 ms    48 ms  cr02-1-1.iad1.net2ez.com [65.97.48.206]
  9    46 ms    46 ms    45 ms  mt-cr01.mediatemple.net [65.97.50.2]
 10    49 ms    50 ms    49 ms  e1.4.as01.iad01.mtsvc.net [70.32.64.250]
 11    48 ms    46 ms    46 ms  vz360.mediatemple.net [70.32.94.3]
 12    46 ms    46 ms    45 ms  supply-link.com [70.32.91.246]

Trace complete.

 

 

TRACERT TO OLD BLUEHOST.COM MAIL SERVER
C:\Users\Mike Higgi>tracert 69.89.20.42

Tracing route to box42.bluehost.com [69.89.20.42]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     8 ms     8 ms     8 ms  108.218.67.254
  3    10 ms    11 ms    12 ms  12.83.40.93
  4    30 ms    30 ms    31 ms  gar26.dlstx.ip.att.net [12.123.16.109]
  5    30 ms    28 ms    29 ms  4.68.62.229
  6    62 ms    62 ms    62 ms  vlan70.csw2.Dallas1.Level3.net [4.69.145.126]
  7    63 ms    62 ms    62 ms  ae-72-72.ebr2.Dallas1.Level3.net [4.69.151.142]
  8    63 ms    63 ms    70 ms  ae-2-2.ebr1.Denver1.Level3.net [4.69.132.105]
  9    64 ms    71 ms   206 ms  ae-5-5.car2.SaltLakeCity1.Level3.net [4.69.133.125]
 10    65 ms   241 ms   118 ms  ae-11-11.car1.SaltLakeCity1.Level3.net [4.69.133.121]
 11    65 ms    96 ms    97 ms  BETTERSERVE.car1.SaltLakeCity1.Level3.net [4.59.78.210]
 12    55 ms    54 ms    54 ms  rtr-a.unifiedlayer.com [199.58.199.114]
 13    54 ms    54 ms    54 ms  box42.bluehost.com [69.89.20.42]

Trace complete.

Message 1 of 2 (374 Views)
Community Manager

Re: Cannot Connect to new Email Server Host

Hello, MikeHiggi!

 

Are you still having trouble connecting to the new email server host? If so, go ahead and send us a message by clicking here so we can get a tech support expert to help you out. Please include your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon at the top right corner of your screen.

 

In the meantime, please let me know if you have any other questions or concerns!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2 (325 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.