08-29-2013 2:09 PM - last edited on 08-29-2013 9:40 PM by Phil-101
I did use my "company voice" and spent over two hours on the phone only to find out that AT&T has foisted this new email platform out on its unsuspected public before it has been fully tested - and now I have to use a round about way to attach documents to an email. This is not the first time they have done something like this, and as one of their long-term consumers, I am thoroughly disgusted. To even FIND the appropriate channels is something that almost requires an EE degree...and when I did get there, I learned there were over 1300 users in the same boat. NOT THE WAY TO DO BUSINESS in my book.
[Subject edited to reflect new topic]
09-06-2013 6:52 AM
Hello cathideal. Thanks for registering and for your post! I am sorry you had difficulty getting an answer to your questions. Are you still experiencing the same issue?
I wanted to provide the article How to work with email attachments which provides some great information.
Please touch back and let us know if this is helpful.
Thanks so much! ~Delia
For account specific help, please send a private message to ATTCustomerCare
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.
09-06-2013 2:19 PM
09-14-2013 1:06 PM
I just change browsers when I notice attachments are a problem. Most the time Goggle Chrome works, and if it won't add documents then I use Firefox. I pretty much had to give up on using IE (Internet Explorer) with email if I want to include attachments.
10-06-2013 7:13 PM
That did not help. It was just the basic tutorial written by a third party who was told how it is suppose to work, very pretty and lots of 'clip art' but no resolution. It is not a solution to the problem nor is it an acknowledgement from ATT that the issue will be resolved. Would like to go back to the old Classic but I don't see how to do this anymore.
Welcome to the internet boards! Did you know the AT&T Community forums has the answers you need to solve most service woes? Check out our How To Forum article. You will learn how to find your answer!
Service acting up? Click here to troubleshoot now!
For DSL related issues. We highly recommend chatting with our teams to address this as quickly as possible.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!