08-29-2013 2:09 PM - last edited on 08-29-2013 9:40 PM by Phil-101
I did use my "company voice" and spent over two hours on the phone only to find out that AT&T has foisted this new email platform out on its unsuspected public before it has been fully tested - and now I have to use a round about way to attach documents to an email. This is not the first time they have done something like this, and as one of their long-term consumers, I am thoroughly disgusted. To even FIND the appropriate channels is something that almost requires an EE degree...and when I did get there, I learned there were over 1300 users in the same boat. NOT THE WAY TO DO BUSINESS in my book.
[Subject edited to reflect new topic]
09-06-2013 6:52 AM
Hello cathideal. Thanks for registering and for your post! I am sorry you had difficulty getting an answer to your questions. Are you still experiencing the same issue?
I wanted to provide the article How to work with email attachments which provides some great information.
Please touch back and let us know if this is helpful.
Thanks so much! ~Delia
For account specific help, please send a private message to ATTCustomerCare
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09-06-2013 2:19 PM
09-14-2013 1:06 PM
I just change browsers when I notice attachments are a problem. Most the time Goggle Chrome works, and if it won't add documents then I use Firefox. I pretty much had to give up on using IE (Internet Explorer) with email if I want to include attachments.
10-06-2013 7:13 PM
That did not help. It was just the basic tutorial written by a third party who was told how it is suppose to work, very pretty and lots of 'clip art' but no resolution. It is not a solution to the problem nor is it an acknowledgement from ATT that the issue will be resolved. Would like to go back to the old Classic but I don't see how to do this anymore.