Can't Access the Config Page of a Wireless Modem Bridged(?) to a Gateway

Teacher

Can't Access the Config Page of a Wireless Modem Bridged(?) to a Gateway

[ Edited ]

Too complex for me...

 

My 2Wire unit downstairs configured as a gateway is connected (by Cat 5e wire) to an upstairs 2Wire unit that is configured as a wireless modem. Reason for this configuration was that the wireless signal was too weak to cover both floors of my home if the signal originates from downstairs. 

 

Problem: I cannot access the modem's configuration page. I can access the configuration page (192.168.1.254) of the unit configured as the gateway, but I cannot access the unit configured as the modem. Both are Pace/2Wire. The modem can be seen as an IP address on the network (192.168.1.xx). 

 

Question: for a configuration of this type (forget about model numbers, etc) -- how can I access the modem's configuration page? The modem has it's own SSID, different from the SSID of the gateway. But neither the modem's IP address or it's 192.168.1.254 will open it's configuration page.

 

Reason: Given the somewhat cobbled config, I want to record the settings of both, when and if I lose the configuration through power loss (etc).

 

Help?

 

 

 

 

Message 1 of 30 (3,151 Views)
Employee

Re: Can't Access the Config Page of a Wireless Modem Bridged(?) to a Gateway

I believe your upstairs unit is the i38hg.
This unit was designed for the 3812 inid bonded RG to provide an Indoor Unit (IU) that offered both ethernet and wireless connection to the OU (outdoor unit, inid, 3812).
The inid was designed to support several i38hg as access point with only one being primary, rest were slaves.

To access the i38hg need the password found on the Power Supply (PS) of the inid.
As you do not have an inid install (do you?) Then there is no way to acquire the information.

Basically the tech should not have done what they did (if your not an inid install).
You need to purchase your own router and set up behind the original RG
or purchase a wifi range extender such as the Netgear 3000RP.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 30 (3,138 Views)
Teacher

Re: Can't Access the Config Page of a Wireless Modem Bridged(?) to a Gateway

Many thanks. I think I am getting somewhere, but need to understand a little more what you have described.

 

 

1. first, what I don't understand is your mention of indoor and outdoor. Do you mean that inid configurations are intended to serve customers who have outdoor applications (i.e., outside patios etc etc?)

 

2. what are the definitions of "inid" and what is "bonded" and "RG". Cracking that code will help me understand a lot more Smiley Happy

 

3. let's just assume for the moment that I have an "inid install" and I could see the password on the power supply of the "inid". Does that mean that I would be able to access the configuration page of the upstairs unit from a browser? To confirm, the downstairs unit is accessible by typing in 192.168.1.254

 

Yes, by the way, I am using extenders. Even by bringing up the signal to the upstairs, the signal was excessively weak on the opposite side of the house. And if I cannot control or sufficiently understand what I have from ATT, yes, I will get my own router.

Message 3 of 30 (3,091 Views)
Employee

Re: Can't Access the Config Page of a Wireless Modem Bridged(?) to a Gateway

History lesson....
When Uverse was first released in 2006, he original IPTV (internet protocol Tv) was the 3800, non tv 3600.
As Uverse is primary fiber to a certain point in the neighborhood (FTTN) then connects to copper telephone lines the remaining distance. Signal over copper results loss, the longer the copper the more the loss, till a point is reached where signal is too weak to provide service. The copper drop wire terminates at the side of home normally to a box called the NID (network interface device).

The NID connects outside wiring to inside wiring and is the point at which responsibility changes....telco to building owner. In POTS (plain old telephone service) if had a problem with phone, you could take the phone to the NID, plug in phone, if still problem exists telco responsibility, if no problem customer wiring or equipment is issue, customer responsibility, could pay telco to send tech to repair IW (inside wire)

The first customer to receive Uverse had to be fairly close to the connection box.
Question is how to reach more customers without placing more boxes.
The next RG (residential gateway aka modem/router) was the 3801, this used a different chip set to be more sensitive to a weak signal allowing Uverse iinstalls up to around 3200 feet (6/10 of a mile).

On the problems encountered was not only wiring to house distance but also wiring inside home added distance and loss of signal strength, so the inid (3812 RG) was released fall 2010. The inid used two pairs of phone wires (bonded) versus the single pair required with 3600, 3800, 3801. By combining the pairs and effectively pushing the signal down both pairs and adding them together yielded the ability to now deliver Uverse up to 6000 feet (about 1.15 miles) from same FTTN box. This resulted in Uverse being know as fiber to last mile, versus FTTP (fiber to the premise) where fiber is switched to copper wiring at house.

The inid (intelligent NID) combines the function of the NiD (connect IW to OW) plus places the RG at the point of IW and is referred to as the Outdoor Unit (OU).
Requires a big power supply (PS) and internet connection provided by a separate unit placed in the home (IU...indoor unit)

In an inid install there is one primary IU, i38hg, however the inid can support up to 8 such units. The oother units are just WAP (wireless access points) but cannot change settings as they are dummies to primary unit that can be changed via 192.168.1.254 . On an inid install while can access the page for i38hg to make a change requires a passcode that is tied to the front door of the PS. Without this code cannot change primary settings.

As you stated (or I assumed) could access homepage and make changes without passcode from PS, I believed you had a single pair install (3600, 3800, or 3801 RG) and a tech added the i38hg to provide increased wifi coverage, but again this is only a dummy not accessible to make changes.

End of lesson....your thougts appreciated.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 30 (3,085 Views)

Re: Can't Access the Config Page of a Wireless Modem Bridged(?) to a Gateway


Hamilton09 wrote:

Many thanks. I think I am getting somewhere, but need to understand a little more what you have described.

 

 

1. first, what I don't understand is your mention of indoor and outdoor. Do you mean that inid configurations are intended to serve customers who have outdoor applications (i.e., outside patios etc etc?)

 

2. what are the definitions of "inid" and what is "bonded" and "RG". Cracking that code will help me understand a lot more Smiley Happy

 

3. let's just assume for the moment that I have an "inid install" and I could see the password on the power supply of the "inid". Does that mean that I would be able to access the configuration page of the upstairs unit from a browser? To confirm, the downstairs unit is accessible by typing in 192.168.1.254

 

Yes, by the way, I am using extenders. Even by bringing up the signal to the upstairs, the signal was excessively weak on the opposite side of the house. And if I cannot control or sufficiently understand what I have from ATT, yes, I will get my own router.


 

@Hamilton09 

 

OK, the model numbers of the other equipment does matter.

 

 

What Mythoughts is refering to is a type of service install. Your DSL signal (If you actually have DSL and not Uverse internet) comes in on the phone line. The distance (length of the wire) between your home and the "source" of the signal (Central Office) dictates the connect speed and stability of the signal.

 

With Uverse internet, to extend that distance, they will use two phone lines (pair bonding) to your home. When that is done they will use a device called an iNID (intelligent network interface device or OU) which replaces the standard NID (little grey box on side of house that the phone lines normally connect to). The iNID (i3812V) takes the two phone lines and combines their signals into a single line. Then there will be an i38HG (IU) inside your home. The i38HG is the actual wireless access point and router. The first i38HG connected to the iNID becomes the "master" router. If better wireless coverage is needed they can install up to five i38HGs (i think). Each additional i38HG installed becomes a slave to the first i38HG (as a wireless repeater/extender) and is automatically configured by the first i38HG. All settings in the first i38HG are automatically propagated to all other i38HGs.

 

 

That being said, If you just have standard DSL or Uverse Internet (not bonded pair) the i38HG should never have been installed. As well it is not intended to be installed the way it was (with CAT5).

 

So, do you have an iNID (i3812V)?

 

What model is your "main" router?

 

 

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              

Message 5 of 30 (3,085 Views)
Teacher

Re: Can't Access the Config Page of a Wireless Modem Bridged(?) to a Gateway

OK, will return back with a listing of equipment and connections. I have Uverse, btw.

Message 6 of 30 (3,076 Views)
Teacher

Re: Can't Access the Config Page of a Wireless Modem Bridged(?) to a Gateway

Equipment is:

 

1. 3801HGV downstairs connected to "DSL" (I have Uverse). SSID 1234 (example). The black "DSL" (Uverse) line is connected to the jack in the 3801HGV.

 

2. i38HG upstairs, connected to my LAN by Cat 5e. SSID 5678 (example)

 

3. I do not appear to have an inid outside on the wall of my home.

 

This how my set-up works. I can access the web page of SSID 1234 at 192.168.1.254 -- using it's password. I cannot access SSID 5678 thru a browser (I cannot see it's web page) but it is on my network at 192.168.1.72. As a final detail, it is SSID 5678 that my laptops etc see as the wireless signal.

 

 So .... is  my config is a common set-up (?), or should  it should be modified to include the inid? Trying to get what I should get from ATT. The original problem was that the signal was too weak to have one unit operating as a router-modem downstairs.

 

If not, I am going to punt and get my own hardware that I can both understand better and configure easily. Would Netgear's D6200 modem router for DSL work on this type of Uverse system? And it's signal strength appears to be strong, based on what I have read.

 

 

Message 7 of 30 (3,064 Views)

Re: Can't Access the Config Page of a Wireless Modem Bridged(?) to a Gateway


Hamilton09 wrote:

Equipment is:

 

1. 3801HGV downstairs connected to "DSL" (I have Uverse). SSID 1234 (example). The black "DSL" (Uverse) line is connected to the jack in the 3801HGV.

 

2. i38HG upstairs, connected to my LAN by Cat 5e. SSID 5678 (example)

 

3. I do not appear to have an inid outside on the wall of my home.

 

This how my set-up works. I can access the web page of SSID 1234 at 192.168.1.254 -- using it's password. I cannot access SSID 5678 thru a browser (I cannot see it's web page) but it is on my network at 192.168.1.72. As a final detail, it is SSID 5678 that my laptops etc see as the wireless signal.

 

 So .... is  my config is a common set-up (?), or should  it should be modified to include the inid? Trying to get what I should get from ATT. The original problem was that the signal was too weak to have one unit operating as a router-modem downstairs.

 

If not, I am going to punt and get my own hardware that I can both understand better and configure easily. Would Netgear's D6200 modem router for DSL work on this type of Uverse system? And it's signal strength appears to be strong, based on what I have read.

 

 


 

Yup, that's not a normal setup. The iNID as I said is only required if your home is to far from the source. You can not get one unless it's required to provide your service.

 

If they're charging you for the i38HG I would have it removed from your account and send it back to them and get your own decent wireless router. The 3801HGV indicates you have Uverse VDSL, not ADSL, so the wireless router you get does not need an integrated modem.

 

If you get a decent wireless router and locate it centrally in your home, you should be able to just turn off the cheesy wireless on the 3801HGV and use your router for wireless.

 

Once you get your router, pop back here and we can help you get it set up if you need.

 

 

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              

Message 8 of 30 (3,052 Views)
Teacher

Re: Can't Access the Config Page of a Wireless Modem Bridged(?) to a Gateway

Thanks - very much.

 

I will shortly outline my plan to convert to my own equipment.

 

But in case I decide otherwise: is there criteria to get an INID (e.g., over a given "x" distance from what type of source?)

Message 9 of 30 (3,032 Views)
Teacher

Re: Can't Access the Config Page of a Wireless Modem Bridged(?) to a Gateway

Here's two plans -- to help close this trail of learning.

 

Your Comments?

 

Plan A

 

The first question: Is this plan called a bridge configuration?

 

1. get a VDSL wireless router. Place it centrally (upstairs)

 

2. connect by cat5e from a LAN port on the VDSL router to any LAN port of the 3801HGV acting as the modem and pre-configured for enabling a bridge. Will leave it downstairs, connected to the Uverse line.

 

Plan B.  

 

It's my alternative plan. Preferred especially if thesignal speed and performance is expected to go up. It sure seems easier to maintain.

 

1. get a better (stronger) VDSL wireless router-modem combination unit. Leave it downstairs. Connect it to the Uverse line.

 

2. use an extender as needed, which I already have.

 

 

Message 10 of 30 (3,020 Views)

Re: Can't Access the Config Page of a Wireless Modem Bridged(?) to a Gateway


Hamilton09 wrote:

Here's two plans -- to help close this trail of learning.

 

Your Comments?

 

Plan A

 

The first question: Is this plan called a bridge configuration?

 

1. get a VDSL wireless router. Place it centrally (upstairs)

 

2. connect by cat5e from a LAN port on the VDSL router to any LAN port of the 3801HGV acting as the modem and pre-configured for enabling a bridge. Will leave it downstairs, connected to the Uverse line.

 

Plan B.  

 

It's my alternative plan. Preferred especially if thesignal speed and performance is expected to go up. It sure seems easier to maintain.

 

1. get a better (stronger) VDSL wireless router-modem combination unit. Leave it downstairs. Connect it to the Uverse line.

 

2. use an extender as needed, which I already have.

 

 


 

 

You can not have two "modems" connected to your service. Leave the 3801 where it's at. If you have VDSL service you are not supposed to relocate/rewire the modem (in this case the 3801).

 

Go out and spend at least 50 or 60 bucks on a decent wireless router (without modem) connect it (LAN port to LAN port) to the 3801 with CAT5 and locate it centrally in your home and use it as the only wireless acces point for your home and turn off the wireless on the 3801.

 

 

Once you have your new router pop back here and we can help you get it set up.

 

 

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              

Message 11 of 30 (3,012 Views)
Teacher

Re: Can't Access the Config Page of a Wireless Modem Bridged(?) to a Gateway

For clarity...

 

1. The 3801 is not providing the wireless signal, in contrast to what I think you may be saying. It is the SSID of the i38HG that my wireless devices see, not the SSID of the 3801. 

 

Please confirm that I could replace the i38HG for a stronger/better signal and that I should NOT replace the 3801 which is acting as the modem. ASUS & Netgear router-only products for VDSL look good...

 

2. But I want a one-box (router-modem) system if possible. What is the downside to replacing the 3801 when being serviced with a UVerse system....?

 

 

 

Message 12 of 30 (3,000 Views)

Re: Can't Access the Config Page of a Wireless Modem Bridged(?) to a Gateway


Hamilton09 wrote:

For clarity...

 

1. The 3801 is not providing the wireless signal, in contrast to what I think you may be saying. It is the SSID of the i38HG that my wireless devices see, not the SSID of the 3801. 

 

Please confirm that I could replace the i38HG for a stronger/better signal and that I should NOT replace the 3801 which is acting as the modem. ASUS & Netgear router-only products for VDSL look good...

 

2. But I want a one-box (router-modem) system if possible. What is the downside to replacing the 3801 when being serviced with a UVerse system....?

 

 

 


Ok, yeah, I thought both devices were broadcasting.

 

As far as replacing the 3801 with a retail modem, sorry not gonna happen. You can not use a non-AT&T modem.

 

I'm not sure when you had your install, but they probably should have installed the Motorola NVG589, because it appears to have better wireless specs than the 2WIRE 3801HGV. The 3801 is 2nd generation and only has "G" wireless, whereas the 589 is 3rd generation and has "N" wireless. You might be able to call in and have them come and swap them out ($99 I think)

 

Otherwise your stuck with the 3801 and a regular (but quality) wireless router.

 

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              

Message 13 of 30 (2,992 Views)
Teacher

Re: Can't Access the Config Page of a Wireless Modem Bridged(?) to a Gateway

 
Message 14 of 30 (2,973 Views)
Teacher

Re: Can't Access the Config Page of a Wireless Modem Bridged(?) to a Gateway

Terrific help. Hopefully this will help others too. Plan is clear. Will likely a strong as possible n vdsl router because the original problem was signal strength.
Message 15 of 30 (2,973 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.