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Can not access XBox Live Marketplace using 3801HGV


Can not access XBox Live Marketplace using 3801HGV

I understand this is a year old Post, but I have this same issue.  I am wondering what the fix was to this.  I had been able to connect to xbox live with no problems, now I continue to get a Closed NAT after loosing pwer to my 3801HGV.  Since then I have tried power cycling, I have verified that the ports are open for xboxlive usage still nothing.


Thank you in advance, Josh



[Subject edited as new thread was created] - moderator

Message 1 of 4

Re: Can not access XBox Live Marketplace using 3801HGV

This was originally posted as a reply to

Didn't see the point in creating another thread about this same thing. I had no issues when using my own router when I had Comcast, when I switched to AT&T it worked until I lost power. Now it will not allow for an open NAT. I have tried many of the fix's that Ive found or that have worked for me in the past but nothing seems to work with this 3801HGV

Message 2 of 4
Community Support

Re: Can not access XBox Live Marketplace using 3801HGV

Hi jhaviland88,


We have received your private message and look forward to working with you to resolve this issue.


Thank you,

David T


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

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Message 3 of 4

Re: Can not access XBox Live Marketplace using 3801HGV

I still continue to have this issue, I was given instructions on using DMZ but that did not work.  Nor did using my old router with my gateway.  At this point I am considering ending my AT&T usage due to it has been such a hassle to be able to use my internet with any type of game that uses windows live/xbox live.  This issue is with your Hardware.  I had no Issues while using comcast and the hardware I had, I only switched because AT&T offered a better deal.  But I guess you get what you pay for. 

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