AT&T broadband users will soon face a cap on the amount of internet data they can download a month.

Teacher

Re: AT&T broadband users will soon face a cap on the amount of internet data they can download a

For those of us with no choice to move away from this greedy company, the best option is to downgrade your DSL to a slower speed.

 

A 6mbps connection allows Netflix and youtube etc to serve an HD quality picture, which according to AT&T themselves will eat up 150Gb in just 20 movies (and that doesn't include everything else you might use the net for.) I checked my net use yesterday on one PC, and without watching any more than a half-dozen short youtube clips along with my normal work-related use and email, I'd used up over 1Gb in a day. So my Netlfix movie watching is probably going to be cut to one movie ever couple of days if I don't want to be charged extra by AT&T for it every month. It's a pretty outrageous abuse of monopoly, if you ask me.

 

A slower connection means receiving less than HD video, but uses up less bandwidth per movie. So that's the way to go if you don't want to be overcharged by the phone company. It's ironic that those already paying AT&T more for a faster connection are the one most likely to pay overage charges.

 

The usual company line that there are lots of 'bandwidth hogs' out there pirating movies and downloading illegal software is just so much laughable (remove expletive with B and S in it). AT&T want to grab extra revenue from the success of companies like Netflix, who have (had?) tremenduous growth potential, and do a better job than they do of providing online services, but they prefer to steal it rather than compete fairly.

 

It's time AT&T were broken up into units that actually have to compete, rather than allowing virtual monopolies in what is supposed to be a competition-driven economy.

 

Message 16 of 177 (46,748 Views)
Teacher

Re: AT&T broadband users will soon face a cap on the amount of internet data they can download a

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AT&T, please don't do this to us.  I can barely afford your packages now, this is going to hurt me.  Be the better company and stand up for your customers.  Few companies do these days, you could be the example.  If you cap us, I'll have no choice but to move to another provider for wireless, internet and telephone.  I've already been shopping around for VoIP and internet, and have serveral options available to me.  I am not under contract on wireless either, so I can go to any provider I choose.  Don't sacarfice your customers and your bottom line, stop this capping nonsense now.

 

Not only will I cancel my internet and wireless with AT&T, I will also cancel the 3 landlines we have in our home for business purporses.  Yes, 3 landlines, and you know those are cash cows to you.  I will completely cut AT&T from every aspect of our lives if you do this to us.  You DO know that MOST of your customers have other options for their communication needs, and I am fully prepared to use other providers for everything unless you back down from this ridiculous money grab of yours.

 

I curse the day you destroyed Bellsouth.  Now, look at the result.

Message 17 of 177 (46,731 Views)
Teacher

Re: AT&T broadband users will soon face a cap on the amount of internet data they can download a

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BTW, AT&T, we all know this is an attempt to keep your customers from services such as Netflix, to drive them to your Uverse service. The problem there is, Uverse is available almost NOWHERE.  I personally do not know a single person who has Uverse availabe to them.  Unless you live in a very large city, you are out of luck, and even there, it's limited.  Coverage is sporatic in Birmingham, Alabama; Atlanta, Georgia...why are you trying to drive customers to a service that you only offer to a tiny fraction of this country?  I live in the suburb of a small city about 50 miles NE of Birmingham, Alabama.  I find it hard to believe you would even bring Uverse to my small city itself, much less those of us in its rural suburbs.  What exactly, do you expect us to do?

Message 18 of 177 (46,709 Views)
Teacher

Re: AT&T broadband users will soon face a cap on the amount of internet data they can download a

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At least when AT&T pulled this crap with the Iphone, loyal customers were grandfathered in to the unlimited data plan. We, on the other hand, are granted no such consideration. I consider this a breach of the one-year contract that I just signed up for. As I work from home 3 days a week, have multiple family members who use the internet, stream videos, etc...150 gigs will get eaten up in no time. The only reason I have stuck with this sub-par internet service is the fact that I don't have to read a meter every month.

 

What a joke.

 

I will be submitting another complaint to the BBB. I hope everyone affected by this does the same.

Message 19 of 177 (46,613 Views)

Re: AT&T broadband users will soon face a cap on the amount of internet data they can download a

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It's really ridiculous that AT&T is trying to use congestion as an excuse. They're a Tier 1 internet service provider and they're not a cable company like Comcast is, so there's no valid excuse that they can hide behind. If there really was network congestion, a competent network management program would be able to clear that up. Like many others have already said, this is just a money grab scheme. That 2% is about $400m of revenue for AT&T (strictly for internet service only, not including landlines, etc), a small chunk of change compared to last year's $20b profit, but AT&T fails to realize that they can lose more than just that 2%. Some people don't like being restricted. Some people have more than just internet service with AT&T and I'm sure those people (myself included) are willing to drop our wireless plans, our landline plans, and our internet service to look for better services.

 

So for those of you that can, drop their service. Comcast is a cable company and pretty notorious for being a crappy choice, but even they have a bigger bandwidth cap than AT&T's paultry 150GB/250GB cap. For those of you that live in an area where AT&T is a monopoly, I suggest getting as many of your friends and family members as you can to drop their services. Make a dent in AT&T's wallet any possible way that you can. You can also help out by filing a complaint with the Federal Communications Commission, the Better Business Bureau, or you can even let AT&T know directly how ridiculous their ploy is. [Keep It Spam Free]

Message 20 of 177 (46,606 Views)
Teacher

Re: AT&T broadband users will soon face a cap on the amount of internet data they can download a

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AT&T claims it's only about 2% of its users that are abusing the network, so why do the rest of us have to get punished?  Why not just punish the ones who are using more than their fair share?  I don't mind a cap under a "fair use" policy, but 150g is too low.  Way too low.  That's why I believe this entire thing is just a smoke screen to disquise AT&Ts greed to get more money out of us, and to prevent us from using services such as Netflix, which is competition for AT&T.  I would love to have UVerse, and would subscribe to it in a heartbeast, but it's available almost NOWHERE.  Why is AT&T trying to force users to a service it only offers to a tiny percentage of the country?

 

I personally don't know a single person who has Uverse simply because it isn't available.  That's not our fault, that's AT&Ts fault.  The rest of us get punished for it.  Times are hard right now, and AT&T is already one of my most expensive utility bills, now they are going to potentially take even more money from me while giving me less in return.  Yeah, that makes a lot of sense.  AT&T, come on. 

Message 21 of 177 (45,902 Views)
Mentor

Re: AT&T broadband users will soon face a cap on the amount of internet data they can download a

evan - their claim is that 2% of users are using 20% of bandwidth... However, on the flip side what is the percentage of users that are using UNDER the average (whatever that may be)... I know people like my father (senior citizen) has uverse, yet he does VERY LITTLE on the internet... In the evenings when he gets home he mostly just emails friends pictures of their vacations, surfs a few website (like ebay), and that's it! I would be surprised if he used more than 10GB per month... But he's paying the same amount as everyone else?

 

This seems like a way for AT&T to make up for someone's mis-calculation on the statistical average use of bandwidth for their customers... They screwed up, not us...

 

I just filed a complaint with the FCC, hopefully others will to.

 

When I get the TOS notice, even though I"m under a 1-year contract I think this is a good enough reason to switch without incuring a penalty. I plan on using a local ISP that offers DSL with no caps (they've been flaunting that fact ever since the AT&T announcement), and switching to Verizon's home phone service that works via their cell system, I forgot the name...  I'll only be keeping the uverse TV.

Message 22 of 177 (45,894 Views)
Teacher

Re: AT&T broadband users will soon face a cap on the amount of internet data they can download a

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I filed the form at the FCC also, but I trust them about as much as I trust uh, AT&T to do the right thing.  Like I mentioned earlier, I have no issues with a cap, but 150g is way way too low.  I'm not what you would call a power user, but I do use my connection quite heavily at times.  I've downloaded a tool called NetMeter and started tracking our usage last week when the news of all this drama came out.  I fully expect to be paying AT&T an extra $10.00 a month on top of the already outrageous fees they charge us for (comparatively) slow DSL.  Smiley Sad

 

Those of us in smaller cities with fewer, if any, other options, AT&T really does have us thrown over a log while telling us to squeal like a piggy, and they know that.  I cannot tell you how much I miss Bellsouth.  AT&T took an awesome, customer service oriented company, and completely destroyed it.

Message 23 of 177 (45,884 Views)

Re: AT&T broadband users will soon face a cap on the amount of internet data they can download a

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If many users file the forms of complaint and try to fight AT&T on their horrible decision, something may happen in our favor. If not, at least it's a way for you to say that you did your part and that you're standing up for what you believe is right. I'm not a big soapbox fan, but this is just ridiculous. If a major ISP like AT&T can get away with this, then any ISP that doesn't already have caps and limits will probably follow the trail too. I'm a big Netflix fan since it supports multiple devices in my household, and that alone is going to suck up my bandwidth. I also buy a lot of high-def music, so that also sucks up a lot of bandwidth.

 

I used to use NetMeter a long time ago until it dumped my recorded usage one day, so if any of you would like an alternate to what AT&T provides or NetMeter, I highly recommend BitMeter OS. It sits in your background and records the usage. You can query your history, make alert listings for bandwidth usage, and many other things. It's a very neat program.

 

 

[Per Guidelines:  Keep it Relevant and Appropriate].
Message 24 of 177 (45,871 Views)
Teacher

Re: AT&T broadband users will soon face a cap on the amount of internet data they can download a

Thanks, natebear.  I'll also download BitMeter.

Message 25 of 177 (45,869 Views)
Highlighted
Teacher

Re: AT&T broadband users will soon face a cap on the amount of internet data they can download a

I wrote my Senator....hope he joins the fight against AT&T.

Message 26 of 177 (45,859 Views)
Teacher

Re: AT&T broadband users will soon face a cap on the amount of internet data they can download a

Does anyone know if local network usage counts in the caps?  For example, I have a network attached storage device, which I use to stream movies I own to my television.  Does that stuff go against this stupid cap or is it just network traffic from the internet (such as streaming videos from Netflix)?  

 

 

Message 27 of 177 (45,830 Views)
Teacher

Re: AT&T broadband users will soon face a cap on the amount of internet data they can download a

[ Edited ]

The cap only applies to what you actually download/upload through AT&Ts network.  It won't apply if you stream media from a server or storage device in your home to other devices on your local network.  As long as you aren't using the internet itself, that has nothing to do with AT&T.  I do the same thing with music and movies.

Message 28 of 177 (45,828 Views)
Contributor

Re: AT&T broadband users will soon face a cap on the amount of internet data they can download a

This decision by ATT is just another way that the big ISPs squeeze households.  My biggest issue that is that want this to be a FIXED bill every month.  I don't want to worry about some variable amount every month.  

 

I pay for Xtreme 6.0 and for the price and for the fact that I have been a long-time customer, I would like to think that I would get some consideration.   However, given the way that the ISPs behave,  I would not be surprised that the only way to get ahead in this market is to do the same kind of service churning that people did in the late '80's and early '80's when they deregulated telephone long distance.  I remember switching LD providers 2 or 3 times in 6 months just to take advantage of deals that applied to new customers - but not to existing ones. 

 

A tip - that sometimes works.  Call up and complain.  Say that you can get a better deal with Comcast, Charter, or whoever.  They may just send you to the 'customer loyalty' desk where you can negotiate a discount.  I got my very basic cable TV bill lowered from $105/month to $72 by doing just that. 

Message 29 of 177 (45,791 Views)
Teacher

Re: AT&T broadband users will soon face a cap on the amount of internet data they can download a

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In order to provide a consistently high-quality video service, AT&T Uverse High Speed Internet throughput speeds may be temporarily reduced when a customer is using other U-verse services in a manner that requires high bandwidth. This could occur more often with higher speed Internet access products. It may be necessary, for some AT&T High Speed Internet users, for AT&T to set a maximum downstream speed on a customer line to enhance the reliability and consistency of performance. While this performance optimization process will prevent some customers from obtaining the maximum downstream speed capability, service capability speed will not be set lower than the service tier you have purchased. I am Sooooo {word filter evasion} off right now because I am paying for high speed not only are these {Please keep it courteous} at AT&T in breach of contract with the cap but now they are throttling high speed customers who signed up for unlimited internet! [Per Guidelines:  Keep it Relevant and Appropriate].

Message 30 of 177 (45,769 Views)