Ask a question
Search in Internet Forums

Internet Forum

Reply
Highlighted
Posted Jun 1, 2012
9:43:08 AM
View profile
AT&T Yahoo! services suspended

I have not had an account wtih at&t  since January; however I was advised I could keep my yahoo/sbcglobal.net email account.  As of this morning I am unable to log into my account.  It is telling me my services have been suspended.  I have tried calling At&t & yahoo and no one can help.  How do I get reinstated?

I have not had an account wtih at&t  since January; however I was advised I could keep my yahoo/sbcglobal.net email account.  As of this morning I am unable to log into my account.  It is telling me my services have been suspended.  I have tried calling At&t & yahoo and no one can help.  How do I get reinstated?

AT&T Yahoo! services suspended

6,436 views
9 replies
(0) Me too
(0) Me too
Reply
View all replies
(9)
0
(0)
  • Rate this reply
View profile
Jun 1, 2012 12:40:09 PM
0
(0)
Community Manager

escarpelli wrote:

I have not had an account wtih at&t  since January; however I was advised I could keep my yahoo/sbcglobal.net email account.  As of this morning I am unable to log into my account.  It is telling me my services have been suspended.  I have tried calling At&t & yahoo and no one can help.  How do I get reinstated?


Welcome escarpelli.  I'm sorry to hear about the email account trouble. Since this is account specific, please send me a Private Message with your name, account number, phone number and the best time to contact you.  We'll get you in touch with the group that can look into it.

 

For additional help options, please see the free att.net email help section.

 

*To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

 

Regards,

Alex

 

--------------
Rethink Possible
Private Message (ATTCustomerCare for account specific help)

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

escarpelli wrote:

I have not had an account wtih at&t  since January; however I was advised I could keep my yahoo/sbcglobal.net email account.  As of this morning I am unable to log into my account.  It is telling me my services have been suspended.  I have tried calling At&t & yahoo and no one can help.  How do I get reinstated?


Welcome escarpelli.  I'm sorry to hear about the email account trouble. Since this is account specific, please send me a Private Message with your name, account number, phone number and the best time to contact you.  We'll get you in touch with the group that can look into it.

 

For additional help options, please see the free att.net email help section.

 

*To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

 

Regards,

Alex

 

--------------
Rethink Possible
Private Message (ATTCustomerCare for account specific help)

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: AT&T Yahoo! services suspended

2 of 10 (6,422 Views)
0
(0)
  • Rate this reply
View profile
Jun 1, 2012 2:12:32 PM
0
(0)
Contributor
Edited by ShaunMN on Jun 1, 2012 at 3:23:33 PM

I have the exact same problem and after 5 calls to AT&T I've had no success in reinstating my email accounts (that I use for business as well as personal). Extremely frustrating !!

 

I've been given 5 different answers and nothing has resolved my issue.

 

Please help !!

 

Eric {personal content removed for safety}

 

I have the exact same problem and after 5 calls to AT&T I've had no success in reinstating my email accounts (that I use for business as well as personal). Extremely frustrating !!

 

I've been given 5 different answers and nothing has resolved my issue.

 

Please help !!

 

Eric {personal content removed for safety}

 

Re: AT&T Yahoo! services suspended

[ Edited ]
3 of 10 (6,415 Views)
0
(0)
  • Rate this reply
View profile
Jun 2, 2012 10:54:21 AM
0
(0)
Contributor

I have the same issue with a sub-account and have emailed ALEX directly. I am looking forward to a prompt reply, as we have been locked out for a couple of days now, and all tech support did was bounce us around with no solution.

I have the same issue with a sub-account and have emailed ALEX directly. I am looking forward to a prompt reply, as we have been locked out for a couple of days now, and all tech support did was bounce us around with no solution.

Re: AT&T Yahoo! services suspended

4 of 10 (6,365 Views)
0
(0)
  • Rate this reply
View profile
Jun 3, 2012 1:10:12 AM
0
(0)
Contributor

I did the very same thing 2 days ago. I'm not sure about "prompt", but any informed reply would be good at this point.  In speaking with yet ANOTHER support person today I was told that this was a billing issue and that I would have to call a different number on Monday and that I may not be able to retrieve my emails - EVER.  So now, I'm 3 days with no acccess to my business emails going into the weekend with possibly a dire resolution looming.  Unbelievable ! Absolute insanity.

 

Eric

I did the very same thing 2 days ago. I'm not sure about "prompt", but any informed reply would be good at this point.  In speaking with yet ANOTHER support person today I was told that this was a billing issue and that I would have to call a different number on Monday and that I may not be able to retrieve my emails - EVER.  So now, I'm 3 days with no acccess to my business emails going into the weekend with possibly a dire resolution looming.  Unbelievable ! Absolute insanity.

 

Eric

Re: AT&T Yahoo! services suspended

5 of 10 (6,336 Views)
0
(0)
  • Rate this reply
View profile
Jun 4, 2012 9:47:02 AM
0
(0)
Contributor

Finally resolved my email suspension issue - it was over $7. I had a new Visa card issued and this month's billing didn't go through because of the new card. Ok...I own that, but it shouldn't have taken 5 days and 7 calls to 4 different departments to resolve this. In the meantime, I'm losing valuable business because of AT&T support's incompetence.

 

1 - I had no idea I was being billed $7/mo for my att.net email. I never receive an invoice - that should be fixed immediately.

2 - After being transferred from here to kingdom come, my resolution came from the initial phone number that I called 5 days ago listed on the suspension notice web page (AT&T Dial UP support), only this was the 4th person in that department I spoke to and she instantly knew what my issue was. When I first called the number 5 days ago I was literally told that this was NOT AT&T's problem and that they could do nothing to help me.They couldn't even locate the email account.  How's that for support?

3 - This has truly been the worst support experience I've ever encountered.

4 - I will be looking to xsfer my home phone service and email ASAP - I'm done with AT&T.

 

Good luck to the rest of you.

 

Eric

Finally resolved my email suspension issue - it was over $7. I had a new Visa card issued and this month's billing didn't go through because of the new card. Ok...I own that, but it shouldn't have taken 5 days and 7 calls to 4 different departments to resolve this. In the meantime, I'm losing valuable business because of AT&T support's incompetence.

 

1 - I had no idea I was being billed $7/mo for my att.net email. I never receive an invoice - that should be fixed immediately.

2 - After being transferred from here to kingdom come, my resolution came from the initial phone number that I called 5 days ago listed on the suspension notice web page (AT&T Dial UP support), only this was the 4th person in that department I spoke to and she instantly knew what my issue was. When I first called the number 5 days ago I was literally told that this was NOT AT&T's problem and that they could do nothing to help me.They couldn't even locate the email account.  How's that for support?

3 - This has truly been the worst support experience I've ever encountered.

4 - I will be looking to xsfer my home phone service and email ASAP - I'm done with AT&T.

 

Good luck to the rest of you.

 

Eric

Re: AT&T Yahoo! services suspended

6 of 10 (6,296 Views)
0
(0)
  • Rate this reply
View profile
Feb 25, 2013 12:53:49 PM
0
(0)
Contributor

I'm getting this message, too. can someone help?

I'm getting this message, too. can someone help?

Re: AT&T Yahoo! services suspended

7 of 10 (4,963 Views)
0
(0)
  • Rate this reply
View profile
Apr 24, 2013 1:23:12 PM
0
(0)
Contributor

As of this morning I am unable to log into my account.  It is telling me my services have been suspended.  I have tried calling At&t & yahoo and no one can help.  How do I get reinstated? Can someone from AT&T resolve this freakin issue!!!

As of this morning I am unable to log into my account.  It is telling me my services have been suspended.  I have tried calling At&t & yahoo and no one can help.  How do I get reinstated? Can someone from AT&T resolve this freakin issue!!!

Re: AT&T Yahoo! services suspended

8 of 10 (4,486 Views)
0
(0)
  • Rate this reply
View profile
May 22, 2013 7:14:42 AM
0
(0)
Contributor

I had my account hijacked by a spammer.

I tried for weeks to get this resolved through AT&T/yahoo with no results.

So I ignored the hijacked account.

Now my account is suspended.

gmail is so much better.

I had my account hijacked by a spammer.

I tried for weeks to get this resolved through AT&T/yahoo with no results.

So I ignored the hijacked account.

Now my account is suspended.

gmail is so much better.

Go with gmail.

9 of 10 (4,222 Views)
0
(0)
  • Rate this reply
View profile
Feb 12, 2014 8:40:01 AM
0
(0)
Tutor

After an hour being transferred around AT&T, I finally got my same problem resolved.  My credit card expired, and email account suspended.  Call ATT Dial up billing 866-435-3264.  Provide email address, they verify and update new credit card, and reactivate your ATT Yahoo email.

After an hour being transferred around AT&T, I finally got my same problem resolved.  My credit card expired, and email account suspended.  Call ATT Dial up billing 866-435-3264.  Provide email address, they verify and update new credit card, and reactivate your ATT Yahoo email.

Re: AT&T Yahoo! services suspended

10 of 10 (2,668 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post