611 passes you around like a football

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611 passes you around like a football

I got passed around 3 times to finally get some one to help me, well, 4 times not counting the AT&T store. That's after setting up for an appointment twice for a house call, only to have no call no show twice. What is going on?
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Community Manager

Re: 611 passes you around like a football

Hello, Hgnhi!

 

Thanks for posting. I'm so sorry to hear about your recent experienc with our phone support reps. If there's anything we can help with, please let us know by clicking here and sending us a private message.

 

If you send us a message, please include your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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