Which RG do you have? If check your devices do they see the RG (2wirexxx).
If hardwire works fine and have no wifi signal or weak wifi signal (have next to RG but not 10 feet away. Then yes your RG s defective. For a replacement call 1-800-288-2020 or chat online, options are 1) direct shipment, you replace and retrn original via UPS...both packaging and shipping at ATT expense. Or 2) schedule a tech visit (4 hour appointment window) to have replaced.
Note if your original RG was purchased from ATT, 510, 3600, 5031 will likely be charged another $100 added to bill, equipment comes with one year warranty, when return your unit will receive credit. Depending on time frame both charges may be in same billing cycle or seperate billing cycles. If unit was purchased, and opt for tech dispatch, still need to return UPS for proper account credit, do not let tech take RG as only disposed of not returned.
If have IPTV service with internet then may have 3800, 3801, i38hg, or 589...these are leased RG and exchanged at no charge.
Hope this helps, suspect wifi issue, replace RG.
