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2wire Modem Problem?

Tutor

2wire Modem Problem?

Hello,

 

          I have a 2 Wire 2701 HG-B Modem, and the DSL and INTERNET light indicator  keeps going red after about an hour.  When I try to play Cafe World the lights go out, and takes 5-10 minutes to reconnect.  I have did the power cycle, it still goes out.  

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Message 1 of 10

Re: 2wire Modem Problem?

How old is your modem? 

Either you are having line issues (losing DSL synch and thus internet), or your modem is dying.

 

 




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How can you be in two places at once, when your not anywhere at all?
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I really want to become a procrastinator, but I keep putting it off.
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There are three kinds of people, those that can count, and those that can't.
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“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

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Message 2 of 10
Tutor

Re: 2wire Modem Problem?

I think its over  a year old.  I bought the modem at an AT&T store.  The first one that came with the service did the same thing until the lights would never turn green.

Message 3 of 10

Re: 2wire Modem Problem?


Raven2021 wrote:

I think its over  a year old.  I bought the modem at an AT&T store.  The first one that came with the service did the same thing until the lights would never turn green.



I would go to your local Best Buy store and get a Motorola modem.

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                               neon_sign.jpg

Message 4 of 10
Tutor

Re: 2wire Modem Problem?

Which Motorola Modem should I get at Best Buy? Is the Motorola an ASDL with a router and modem built in? I have a wireless printer, ipod and laptop.  

Message 5 of 10
Contributor

Re: 2wire Modem Problem?

I was having the same problem...finally talked with tech support who suggested it was the power  cord that was probably bad and for $10 get a new one before buying a new modum.  Just put a new power cord on and it seems to be workin fine.

Also just found out from tech support that the settings can be boosted for broader coverage.  My 2wire kept dropping the signal every few minutes (maddening)...we'll see if that also solves that problem  I just read somewhere that the 2wire had a defective power cord (only 1 wire) and now they make the power cord with 3 wires...

Message 6 of 10
Tutor

Re: 2wire Modem Problem?

Here's a video: http://www.youtube.com/watch?v=t1ziWnVWz3Y

 

It does this everyone one to two hours.

Message 7 of 10

Re: 2wire Modem Problem?


Raven2021 wrote:

Which Motorola Modem should I get at Best Buy? Is the Motorola an ASDL with a router and modem built in? I have a wireless printer, ipod and laptop.  



They will probably only have one or two available and those should have integrated routers.

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                               neon_sign.jpg

Message 8 of 10
Tutor

Re: 2wire Modem Problem?

now the speed on the modem has went down. I had 1038 incoming now it dopped to this.

 

Broadband Link
Connection Speed:

Message 9 of 10
Highlighted
Voyager

Re: 2wire Modem Problem?

Try a new transformer (power plug).

 

I discovered that two so-called "broken" 2wire modems WERE NOT BROKEN; it was caused by broken transformer (power plug).

 

Here is the story: My 2wire modem broke. Then purchased a new 2wire modem, hooked it up, and it worked fine. Then my mom's 2wire modem broke (or so we thought). I took her modem to my house, used my transformer (power plug) and it worked fine. Then I took my transformer to her house, connected her modem and it worked!!!

 

Then I decided to try the transformer on my old so-called broken modem, and it worked too!!!

 

Between us, we have 3 working modems, and only 1 working transformer.

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