I have been trying for over a year to get a $9.99 monthly charge removed from my bill.
I call every month and the give me a credit for the charge and thehy promis to remove the charge, but its never removed.
I have spent over 10 hours on hold and being transfered around. I have tried on line and talked with many. the last I herd is that I dont have this service so they cant cancel it,
But here it is on my bill again.
I am strating to realize that the only way to correct this is to cancel all of my At$T services.
Try contacting Alex, one of the AT&T Community Managers for further assistance.
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