my greeting is someone elses name.

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my greeting is someone elses name.

my greeting is someone elses name. where it says "hi Joe" it has someone elses name, not mine. How can this happen?
Message 1 of 3 (453 Views)
Guru

Re: my greeting is someone elses name.

you can change the name on your account information. go to att.yahoo.com/membercenter website --> login using your email ID --> click on MY ACCOUNT AND BILLING tab --> under Personal Information, click on VIEW/EDIT CONTACT INFORMATION, MARKETING PREFERENCES, ETC. link --> on Yahoo! Address/Contact Information, click on the EDIT button --> you can change your name on the next screen --> click on SAVE CHANGES button (bottom-right corner). logout and log back in, see if changes the display name.

 

good luck! :smileyhappy:

Message 2 of 3 (453 Views)
Employee

Re: my greeting is someone elses name.

Hello Sheldon Scott,

I apologize for the inconvenience which you are experiencing.

The information which you are talking about (welcome name), is an editable field on your AT&T email account and if anyone knows your email address and corresponding password, that person can edit or change that (welcome name) information.

If you think that someone knows your AT&T email address and corresponding password, then I would suggest you to change your AT&T email account's password.

Please try the steps mentioned below to update your welcome name, as per your need.

1. Visit http://att.my.yahoo.com

2. Click <Please sign in>.

3. Enter your AT&T Internet Services e-mail address in the <EmailSmiley Embarassed field and password in the <Password> field. Click <Sign In>.

4. Click <Member Center>.

5. Click on the <My Account & Billing> tab.

6. Type password in the <PasswordSmiley Embarassed filed and click <Continue>.

7. Click <View/Edit Contact Information, Marketing preferences, etc. >.

8. Type password in the <Password> field and click <Continue>.

9. Click <Edit> available next to <Yahoo! Address / Contact Information>.

10. Please change the first name from the <FirstSmiley Embarassed field.

11. Click <Save Changes>.

If you experience any difficulty while making such changes with your AT&T email account, you may contact the AT&T eChat helpdesk.

If you are in 'AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI' area, you may use the link mentioned below to contact AT&T eChat:

https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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