In order to get more specific information about the same (Netopia router), it is recommended that you contact AT&T eChat support. I would suggest you to troubleshoot according to their recommendation.
You can also find the information about the Netopio router configuration through the link mentioned below:
If you leave in 'AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI', you may click on the following link to connect to a chat agent:https://pattta.att.motive.com/netagent/questionnai re_c2c_dsl_sw.aspx
Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multipleposts in a single thread. This will help other users find this information too!!
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