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at@t dsl

Pamelaz, would you please tell the community why at@t lowered there standards, for there dsl across the board about three month ago, use to be that a 3.0 dsl would get a truck roll if there speed test show a 3.0 only getting 2.4 or 2.3 through put now, at@t lowered it to 1.56 for a 3.0 connection. Please respond.

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Re: at@t dsl

Hello Overcast24,

 

I am sorry that you have to go through this unpleasant experience and I apologize for the inconvenience.

 

AT&T did not lower its speed threshold. From the start, we follow these acceptable speed range to identify if customer's are experiencing slow speed or not:

 

- DSL Lite (up to 768)

  download speed: 224 Kbps down

  upload speed: 64 Kbps up

 

- DSL Ultra (up to 1.5)

  download speed: 800 Kbps down

  upload speed: 128 Kbps up

 

- DSL Xtreme (up to 3.0)

  download speed: 1.56 Mbps down

  upload speed: 256 Kbps up

 

- DSL Xtreme 6.0 (up to 6.0)

  download speed: 3.04 Mbps down

  upload speed: 320 Kbps up

 

I have here helpful steps that you may follow to help resolve slow

speed:

 

1. Check your computer

    - Reboot by turning your computer and modem/router off and then back on again. Simply rebooting solves most connection problems.

 

2. Check your web browser

    - Clear the cache (temporary internet files) in your web browser, clear the cookies in your web browser . You may follow teh links below on how to do it:

        http://www.att.com/esupport/article.jsp?sid=KB401539

        http://www.att.com/esupport/article.jsp?sid=KB401516

 

3. Check for electromagnetic interferences

    - Relocate the modem about 2 feet from anything electrical.

    - Make sure no speakers, cordless phone bases, subwoofers, or big screen TVs around the modem

    - Move, unplug or turn off any halogen, neon, and/or florescent lights nearby.

 

 

4. Check your connection

    - Make sure DSL line filters have been installed for all devices using the phone line.

    - Measure your connection speed at our speed test site. You can run speedtest using these websites: www.speakeasy.net or www.speedtest.net.

After running speedtest, compare the results you are getting with the level of service that you subscribed to.

 

 

If the slow speed issue persists, it is recommended that you contact AT&T Helpdesk at 1-888-321-2375 (open 24/7) and troubleshoot according to their recommendation. If require they will run a line test on your AT&T DSL line and will help you accordingly. If it's below the speed range and after the troubleshooting, it will not correct the speed, then a truck roll will be set.

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

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