Yahoo! Continuation Service

Contributor

Yahoo! Continuation Service

Who bills me for my Yahoo! Continuation Service? I have an old pacbell.net email address that I would like to keep, but my credit card expired and I can't seem to update it.

 

I have added my new credit card in the Yahoo Wallet, but I cannot delete the old one (The web browser reports "Too many redirects" and gives up. This is not a browser issue; I have tried several browsers on two different platforms, and they all say the same thing. This is a bug with the website). Even though there is a valid credit card in there, it keeps trying to bill to the expired one!

 

I have tried contacting Yahoo support twice, and both times they said this is an att.net issue, and to contact AT&T instead.

 

I tried contacting various AT&T phone support lines, but they all seem to deal with services like telephone, ISP, wireless, etc., and require me to give them account information for those services. I don't have any of those services, and I don't even live in the US anymore, so I can't even give them a state or zip code. I talked to one representitive that didn't know how to help me, because he was looking at my old AT&T phone service account, which was closed years ago. I don't think he even knew what att.net was, or that there was such a thing as Yahoo Continuation Service.

 

So. Who do I call to get my credit card updated? Who is responsible for the Yahoo Wallet website and can report bugs to the appropriate developers? I seem to be going in circles here.

378 Views
Message 1 of 2
Employee

Re: Yahoo! Continuation Service

Hello MAKtheMortal!!  Please look for a private message from me!  I am one of the Community Specialists for the forum and would like to get you some help!  Smiley Happy  ~Delia



Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2
You must type a description before you click preview or reply.
Share this topic
Announcements

Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!

Service acting up? Click here to troubleshoot now!

Additional Support