Diamond wrote: I have issues with my slow connection. Should I call or chat?
For connection issues such as slow browse, its better to call the Technical Support Department. If troubleshooting would require you to disconnect a cable or check filters, doing it in chat will cut the session.
For email issues, it's better to chat online for support. Chat people are good with email problems.
For slow connections, I would rather go to call. It will be better if you will a speed test, let the modem be directly connected to the phonejack and make ensure you don't have any possible source of Electromagnetic Devices like burglar alarms, satellite dishes, halogen lamps,etc.