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Which is better?


Which is better?

I have issues with my slow connection. Should I call or chat?
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Message 1 of 4

Re: Which is better?

@ Diamond,


chat - you'll be able to get a techsupport agent asap, saves time

- if you can't deal with some agents' thick accent (coz probably you'll get an offshore one), chat is better

- will ask you to do troubleshooting, then might ask you to call for further troubleshooting if issue is not fixed


call - patience is needed with their automated system. there's a chance you may get lost with ALL THE OPTIONS! :smileyhappy:

- you may be on hold for a while before getting an agent


if you decide to call, make sure you have free time

Message 2 of 4

Re: Which is better?


Diamond wrote:
I have issues with my slow connection. Should I call or chat?



For connection issues such as slow browse, its better to call the Technical Support Department.  If troubleshooting would require you to disconnect a cable or check filters, doing it in chat will cut the session.


For email issues, it's better to chat online for support. Chat people are good with email problems.

Message 3 of 4

Re: Which is better?

For slow connections, I would rather go to call. It will be better if you will a speed test, let the modem be directly connected to the phonejack and make ensure you don't have any possible source of Electromagnetic Devices like burglar alarms, satellite dishes, halogen lamps,etc.
Message 4 of 4
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