01-13-2010 6:27 AM
chat - you'll be able to get a techsupport agent asap, saves time
- if you can't deal with some agents' thick accent (coz probably you'll get an offshore one), chat is better
- will ask you to do troubleshooting, then might ask you to call for further troubleshooting if issue is not fixed
call - patience is needed with their automated system. there's a chance you may get lost with ALL THE OPTIONS!
- you may be on hold for a while before getting an agent
if you decide to call, make sure you have free time
01-13-2010 12:50 PM
I have issues with my slow connection. Should I call or chat?
For connection issues such as slow browse, its better to call the Technical Support Department. If troubleshooting would require you to disconnect a cable or check filters, doing it in chat will cut the session.
For email issues, it's better to chat online for support. Chat people are good with email problems.
01-21-2010 7:41 PM
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