What to do about SLOW speed....

Contributor

What to do about SLOW speed....

First off, I live in Oklahoma and I'm paying for elite pakage. So why I am getting this?
really, not to mention the 150gb cap. Over the past year and a half. I've been uploading all of my personal file online incase my external hard drives fail. It's over 300gb of data and I can't even get it unless I span it out over 3 months or so. This is rubbish, I can't even watch youtube video without it stop and load every 10 seconds on 360p or let alone 240p. Do something AT&T or I'm switching to another ISP that doesn't have cap or slow internet from 7am to 7am the next day for over 3 months. ><

Message 1 of 38 (2,012 Views)

Re: What to do about SLOW speed....

my broadband link details have now changed to this :

 

 

DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 768 kbps 
Upstream Rate: 384 kbps 
Channel: Fast
Current Noise Margin: 3.0 dB (Downstream) 18.0 dB (Upstream)
Current Attenuation: 63.0 dB (Downstream) 31.5 dB (Upstream)
Current Output Power: 15.6 dBm (Downstream) 11.9 dBm (Upstream)

 

a short time after with a refresh the details are now this:

 

DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 416 kbps 
Upstream Rate: 384 kbps 
Channel: Fast
Current Noise Margin: 6.0 dB (Downstream) 18.0 dB (Upstream)
Current Attenuation: 63.0 dB (Downstream) 31.5 dB (Upstream)
Current Output Power: 15.5 dBm (Downstream) 11.9 dBm (Upstream)

 

I have 3 ethernet wired computers connected to a netgear router which is in turn attached to the AT&T  modem. only 2 of the 3 computers have been on during this time, And only 1 of those 2 active during this time.

 

I think I am at the very end of a very long and old line...

 

my last speed test: (download now slightly higher than upload)

 

 


 

Message 31 of 38 (1,298 Views)

Re: What to do about SLOW speed....

[ Edited ]

now I get this:

 

DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 416 kbps 
Upstream Rate: 384 kbps 
Channel: Fast
Current Noise Margin: 3.0 dB (Downstream) 18.0 dB (Upstream)
Current Attenuation: 63.0 dB (Downstream) 31.5 dB (Upstream)
Current Output Power: 15.5 dBm (Downstream) 11.9 dBm (Upstream)

 

and after losing and regaining connection this:

 

DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 288 kbps 
Upstream Rate: 384 kbps 
Channel: Fast
Current Noise Margin: 6.0 dB (Downstream) 17.0 dB (Upstream)
Current Attenuation: 63.0 dB (Downstream) 31.5 dB (Upstream)
Current Output Power: 15.3 dBm (Downstream) 9.9 dBm (Upstream)

 

I think its getting worse:

 

DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 288 kbps 
Upstream Rate: 384 kbps 
Channel: Fast
Current Noise Margin: 3.0 dB (Downstream) 17.0 dB (Upstream)
Current Attenuation: 63.0 dB (Downstream) 31.5 dB (Upstream)
Current Output Power: 15.2 dBm (Downstream) 9.9 dBm (Upstream)


Message 32 of 38 (1,290 Views)
Mentor

Re: What to do about SLOW speed....

With the 3.0dB and 6.0dB noise margins, the decreased sync rate, and the high attenuation, I'm going to say the signal is probably INTERLEAVED by the help desk to increase the noise margins and make the connection more stable. When your DSL signal is interleaved, you will suffer latency and slow speeds. Low noise margins indicate interference. Isolate the modem on the line with nothing else connected. No filters, no phones, no faxes, no satellite TV receivers. Then record the port stats again and post here for comparison. If we can eliminate the interference, the help desk can remove the interleave, and you'll get speeds closer to 768K downstream.
Message 33 of 38 (1,289 Views)
Mentor

Re: What to do about SLOW speed....

By the way it's 3:30am in LA where I'm at so this is my last post for the night. I'll be back tomorrow. Goodnight all.
Message 34 of 38 (1,286 Views)
Highlighted

Re: What to do about SLOW speed....

thanks cb, its way too late/early morning here to attempt to remove all the possible interference sources. will test and post as soon as possible....

Message 35 of 38 (1,283 Views)
Scholar

Re: What to do about SLOW speed....

Yay! I think I win the contest for the worst results without going offline!

 

July 16, 2011

Download:0.03

Upload:0.02

Ping:       2049

 

If it weren't for the honor, I would have passed on the experience entirely. 

 

 

 

Message 36 of 38 (1,249 Views)
Contributor

Re: What to do about SLOW speed....

Wish MY numbers were that good! I'm in the bottom 1% of US user speeds...well done, AT&T!

Message 37 of 38 (1,234 Views)

Re: What to do about SLOW speed....

I hate that I switched to ATT dsl, did so with Direct TV package. I've had a tech come twice, once a new modem, even though the one I had was new and one reworked some lines. I still lose my connection about twice an hour and my ping is all over.

I've never had a ping below 200ms and usually get around 500ms. Phone support is worthless, guy could barely speak english and I knew more than him.

 

Strange, if I reset my modem after waiting a few minutes I will get decent ping for about 5 minutes, I'm talking 44ms, but then it resorts back to unusable ping.

 

This is unacceptable, dsl is poor, service is poor. After two months of a worthless connection it appears they could care less about fixing it........I guess back to TW cable.

Message 38 of 38 (1,178 Views)
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