04-01-2010 12:09 PM
04-01-2010 3:55 PM
I am sorry that you had to go through this unpleasant experience. I appreciate the admirable restraint you exercised in your message. My sincere apologies for the time you have spent dealing with this issue.
Ideally, the services should be activated on the same activation date provided by AT&T and engineer should visit on the same day. However, if the engineer did not visited at your home on the same date, please, contact AT&T order department. They would be able to let you know the reason of delay.
For assistance with your query about the engineer visit and your AT&T account activation we have help available at 1-877-722-3755 between 7 am and 9 pm, Monday through Friday, and 8 am to 5 pm on Saturday.
AT&T Yahoo! considers Member feedback important, it is valuable to us in improving our performance and we have established a web-page exclusively designed to receive your valuable feedback. Please submit your feedback to: http://support.att.com/emailus.
I regret all the uncertainty you have experienced. Please feel free to reply to the post if you have any further questions.
04-02-2010 9:08 AM
04-11-2010 8:00 AM
Normally, I wouldn't have paid much attention to this, but ATT has already cost me three work days while I sit around waiting for a technician to call to say that they are on the way (or aren't for that matter), and since I've been an ATT internet customer on and off for the last 15 years [Edit per Community Guidelines]
04-12-2010 4:24 AM
04-15-2010 6:16 AM
04-16-2010 4:08 AM
I truly appreciate that you took your valuable time to let us know that you are experiencing issue with your AT&T DSL line and please, accept my sincere apologies for any inconvenience that you might have experienced.
If there is any problem with your AT&T DSL line, the AT&T technical department will help you resolving the issue and suggest you some troubleshooting steps, as per the issue and if require they will escalate it to AT&T Broadband Customer Care Assurance team. These technicians will run some additional tests to determine if someone needs to come out to your service location. If the problem is with AT&T DSL line and network, the service call is free. Otherwise, you'll need to pay for the engineer visit.
06-21-2010 7:41 PM