12-01-2010 12:44 PM
First of all, let me say that my experiences with AT&T customer service have been absolutely enraging. The represenatives there seem to have been trained to be evasive and stonewall.
I signed up for "elite" DSL service. The agreement says nothing about a minimum term of service, but the customer service people now inform me that I have agreed to a minimum of one year. They were unwilling to tell me what the fee is for early termination. Does anyone here know what it is?
12-01-2010 1:49 PM
I think it is somwhere in the area of $150 but goes down depending on how long you have had the service. I hope this helps. My advice to you is to get service from verizon like I'm going to. They have good customer service and way cheaper prices!!
12-01-2010 2:01 PM
Does anyone have an email address where I can ask customer service this question? I must say that AT&T has absolutely the least useful website I've ever seen. I would like to be able to ask a question without waiting on hold for 20 minutes and then getting abused by an unhelpful, manipulative service rep.
12-01-2010 2:11 PM
I feel your pain. I am so angry with AT&T but stuck because of early termination. I tried talking to their people but got the "I don't care" attitude from everyone. I went to their website to right a "strongly worded letter" but don't have anyone to send it to. But I will have the last laugh in two years. . .
12-01-2010 3:43 PM
Unfortunately, you have to find the one good apple in the whole spoiled bunch that will actually tell you like I did. you should only be locked in for 1 year and they subtract every month you have had internet service from the $150 early termination fee!
12-01-2010 5:30 PM
Why was I then charged an early termination of 150 when I did not terminate (I was cut off because of an billing error) Way over a year.......internet service..they put me immediately on 19.99 plan I(which I am being billed 40 plus 150 now...Incredible..I never signed a new contract at all so can I terminate this whole fiasco????
01-28-2011 10:32 AM
I called AT&T to transfer my dsl service to the new location I was moving to. Apparently the agent said the new location didn't have AT&T coverage and was a Verizon territory. So I asked them to disconnect my service effective Feb 1 because i had no choice. The agent told me that I would be billed an early termination fee for doing that. Can you imagine that!?? What kind of policies does AT&T have!??
01-28-2011 10:59 AM
And not to mention I have been their DSL customer for 3 years now. I asked why I was subject to a termination fee and they said it was because I was put on a 1 year promotional rate. A few months ago, the agent who encouraged me to do that didn't mention anything about a 1 year contract. Argggh!!!!
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